NETWORK TECHNICIAN
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Key skills for this role
About the Role
Responsibilities include setting up devices, maintaining networks, providing technical support, and ensuring compliance with IT policies; requires technical proficiency and stro.
Key Skills for This Role
Full Job Posting
Responsibilities
- Set up and depoy new devices including computers, printers, mobile devices, and any other Technology Services equipment.
- Configure and maintain operating systems, software, and end-user requirements to ensure effective performance.
- Install, administer, and maintain the network and infrastructure. Also, install, set up, and configure CCTV cameras, recording devices, and related equipment for the security and safety of hardware and network resources.
- Monitor network devices and network performance and resolve any critical problems or issues.
- Provide technical support and assistance promptly to end-users when any hardware, software, or network-related issue arises.
- Conduct preventive maintenance for Technology Services such as meeting rooms, technology rooms, monitors, access points, printers, etc.
- Perform routine system maintenance, updates, and backups to ensure infrastructure remains secure and reliable.
- Ensure end-user support compliance with policy and procedures and implement best practices.
- Respond to end-user requests and tickets both remotely and on-site to guarantee optimum support of the company.
- Prepare, provide guidance, and training to end-users on tool applications and software solutions.
- Manage asset requests, handover assets, and maintain the company asset system.
- Report assets to the management team, summarize asset value status and the condition of assets.
Qualification
- An Associate Degree in Technical Computer or equivalent experience.
- Technical proficiency in computer operating systems, hardware, software, and network systems.
- Strong troubleshooting and problem-solving skills along with an awareness of IT security and technology equipment store management.
- Familiarity with IT asset management practices.
- Effective time management capabilities with the ability to meet performance objectives.
- Excellent customer service skills.
- Flexibility to work under pressure, confidence, and willingness to learn new technologies.
- Strong oral and written communication skills in English.
Key Performance Indicators (Kpis)
- The number of assets deployed and configured within a set period.
- The number of network troubleshooting and problem-solving cases resolved within a given period.
- Improved customer satisfaction score with technical support services.
- Adherence to IT security policy and procedures.
- The number of system maintenance and backups performed within a given period.
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