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oracle

Network Systems Engineer

Field
Fairfax, USA
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

  • Ensure all incidents, requests, changes etc. are fully managed and documented in a timely manner
  • Orient new hires with relevant IT processes
  • Effectively communicate to user community, IT team and relevant leadership
  • Regularly interface with local business leadership and IT Leadership to ensure proper alignment
  • Travel to related locations as needed to provide in-person support
  • Maintain adequate daily backups of local File Server
  • Maintain audio and video conferencing capabilities and technology
  • Develop and maintain standard site management and disaster contingency plans and verify that these documents are correct and up to date
  • Maintain desktop/laptops hardware and software according to VITAS standards
  • Coordinate all downtime and service impacting activities
  • Manage the process when requesting and/or fulfilling equipment orders
  • Assists in the coordination of office moves and office additions
  • Participate in disaster recovery and security audits on file servers, desktop/laptop and related systems.
  • Maintain and produce inventory reporting of IT assets in ITSM tool
  • Provide backup support to other regions as needed, via telephone or on site.
  • Two to four years of experience in an enterprise IT environment
  • Knowledge of the service delivery and service support areas of the Information Technology Infrastructure Library (ITIL) with specific experience in Incident & Problem Management
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Excellent analytical and organizational skills
  • Ability to work independently with limited supervision or collaboratively
  • Excellent communication, efficient troubleshooting, and high level of motivation and time management skills
  • Ability to work well with people from different disciplines with varying degrees of technical experience
  • Ability to work on various assignments simultaneously
  • Strong interpersonal skills within all levels of the organization
  • Ability to navigate within automated systems and proficiency in Outlook, Word and Excel
  • Associate degree in computer science, engineering, or related field from an accredited college or university or the international equivalent preferred
  • Certified in ITIL foundations is desirable.
  • EOE/AA M/F/D/V

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