Network & Security Support Engineer
Key Skills for This Role
Full Job Posting
Network & Security Support Engineer
Where the job is based : Remote
Experience – 4-8 years
The role requires a night shift in UK hours
Who we are
Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!
With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.
People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.
About Kerv Connect Cloud (Part of Kerv Group)
You’ll be part of the Network Support & Engineering team in Kerv Connected Cloud. The Connected Cloud team brings together deep expertise in cloud, networking and managed services to help organisations modernise and run their infrastructure with confidence. From data centres to branch networks and cloud platforms, we design secure, automated environments that are built to scale. It’s all about creating resilient foundations that keep businesses connected, supported and ready for what’s next.
Role & responsibilities
- You’ll be working nights to facilitate the delivery of out of hours planned work and to cover P1 and P2 incidents that occur.
- Work closely with solution architects, functional consultants & clients to understand business processes, requirements, and key objectives.
- Provide advanced support for network and security incidents & service requests
- Lead implementation of change requests and project tasks
- The role will include maintenance, software upgrades, hardware replacements. It will also involve resolving emergency P1/P2 incidents that may occur
- Troubleshoot complex networking/security issues across customer environments
- Manage ISP circuits and liaise with providers as needed
Required Experience & skills
- 4–5 years’ experience in a network & security support role
- Experience working within ITIL-aligned support processes and managing incidents, requests, and changes through ServiceNow.
- Hands-on experience in SD-WAN deployment, administration, and troubleshooting, preferably with VMware VeloCloud and Silver Peak
- Strong knowledge of network security technologies, including Fortinet, Palo Alto, Zscaler, IPS/IDS, Web Filtering, Secure Web Gateways (SWG), and Firewall Policy Management.
- Strong understanding of advanced routing and switching protocols, including OSPF, BGP, MPLS, and Layer 2/Layer 3 networking.
- Experience managing and troubleshooting ISP circuits and WAN connectivity issues.
- Hands-on experience with Infoblox DDI solutions, including DNS, DHCP, and IP Address Management (IPAM).
- Experience with network monitoring and observability platforms, including SNMP and API-based monitoring tools.
- Experience with load balancing technologies, preferably F5.
- Strong hands-on experience with Cisco networking technologies, including enterprise routing, switching, and network troubleshooting.
- Experience with Juniper networking and security solutions, including routing, switching, and firewall technologies.
We’re also looking for people that fit how we work, which is something like;
happiest working under their own direction, but fully supported when needed
an obvious attention to detail, we want you to obsess about the little things!
ability to identify and pick up new processes and software platforms quickly
ability to work effectively with remote teams in India
ability to work flexibly to deliver on-time to tight timescales
Don’t take our word for it though, check out our impartial Glass Door reviews
At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
*Please note: By submitting an application you agree to Kerv Digital’s
- recruitment policy *
- At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
You will live the Kerv values…
Think Customer First
Team is everything
Spread good vibes
Build future
Do the right thing
Requirements
- 4–5 years’ experience in a network & security support role
- Experience working within ITIL-aligned support processes and managing incidents, requests, and changes through ServiceNow.
- Hands-on experience in SD-WAN deployment, administration, and troubleshooting, preferably with VMware VeloCloud and Silver Peak
- Strong knowledge of network security technologies, including Fortinet, Palo Alto, Zscaler, IPS/IDS, Web Filtering, Secure Web Gateways (SWG), and Firewall Policy Management.
- Strong understanding of advanced routing and switching protocols, including OSPF, BGP, MPLS, and Layer 2/Layer 3 networking.
- Experience managing and troubleshooting ISP circuits and WAN connectivity issues.
- Hands-on experience with Infoblox DDI solutions, including DNS, DHCP, and IP Address Management (IPAM).
- Experience with network monitoring and observability platforms, including SNMP and API-based monitoring tools.
- Experience with load balancing technologies, preferably F5.
- Strong hands-on experience with Cisco networking technologies, including enterprise routing, switching, and network troubleshooting.
- Experience with Juniper networking and security solutions, including routing, switching, and firewall technologies.
About Kerv
Kerv is a UK cloud and digital services firm serving mid-market and enterprise customers with secure transformation.
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