Network Performance Change Analyst

Role overview

Responsibilities

• Analyze network data to identify trends, anomalies, and improvement opportunities.
• Create outage, NOC performance, vendor impact, root cause analysis, and ad hoc reports.
• Build automated Power BI dashboards for leadership visibility into network performance.
• Work with Operations, Engineering, and PMO to document processes and create templates, workflows, diagrams, and technical integration documentation.
• Recommend product enhancements that improve data capture and reporting accuracy.
• Coordinate weekly CAB meetings to approve network changes and reduce service disruption.
• Maintain change management compliance and governance documentation; train teams on processes and best practices.
• Develop escalation communications for planned maintenance and service-impacting changes.
• Maintain department documentation and SOPs; update records for new markets, cabinets, circuits, and decommissioned equipment or sites.
• Prepare presentations and summaries for leadership, business reviews, and stakeholders.
• May assist with other functions when customer service is threatened or service restoration is required.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree in Information Technology, Network Operations, Business Analytics, or a related field, or equivalent work experience.
• At least 3 years of network operations, IT operations, or network performance analysis experience.
• At least 1 year of change management or process improvement experience in a NOC or IT environment.
• Strong data analysis skills, including Power BI, Excel, SQL, and automation scripting.
• Ability to develop and interpret reports, KPIs, and analytics to improve performance and efficiency.

Preferred qualifications

• ITIL, PMP, Six Sigma, or similar certification.
• Hands-on experience with ticketing and change management platforms such as ServiceNow, ChangeGear, or Jira.
• Telecommunications or broadband network experience; familiarity with business intelligence tools for real-time visualization and reporting.
• Background in continuous improvement and experience with root cause analysis techniques and documentation.

Workplace

• Remote role; candidates must reside in one of the listed operating states.