Network Operations Lead
Full Job Posting
Duties & Responsibilities
Oversee day-to-day NOC operations, ensuring 24x7x365 coverage.
Direct monitoring, troubleshooting, and performance optimization for LAN/WAN/WLAN infrastructure.
Supervise NOC technicians and ensure SOP compliance.
Coordinate scheduled maintenance, patching, and system upgrades.
Interface with CBP government leads for operational updates and escalations.
Required Qualifications
Bachelor’s in technical or engineering field.
10+ years in enterprise network administration.
Proven experience with routers, switches, firewalls, and load balancers.
Expertise with network monitoring and ticketing systems.
Preferred Qualifications
CCNP/CCIE or ITIL v3 certification.
DHS or Federal NOC experience.
Place of Performance
Springfield and Ashburn, VA (with possible travel to Orlando, FL, and other CBP facilities).
Clearance
Must have favorably passed a full five (5) year background investigation (BI) required by CBP policies and procedures for employment prior to beginning work with CBP.
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