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Network Operations Engineer II

Astreya
Denver, USA
Full-time
Mid · 5+ years experience
Onsite
USD 72960-115200 / year
Discovered 1 weeks ago
jiraservicenow

Full Job Posting

Key Responsibilities

  • Advanced Network Operations & Troubleshooting
  • Operate and troubleshoot a globally based Data Center network, including routing and switching devices.
  • Perform fault isolation and resolution, diagnosing Layer 1–3 network issues.
  • Take ownership of escalated cases from Tier 1 engineers, ensuring a successful resolution.
  • Manage and escalate critical events, communicating clearly and concisely with stakeholders.
  • Support network circuit and hardware troubleshooting, including patch panels, optics, and cabling.
  • Detect and diagnose various error/failure conditions across an array of network device types.
  • Provide hands-on support for network incidents, collaborating with engineering teams when required.
  • Incident Response & Escalation Support
  • Provide Tier 2 support for all Data Center Network Repair issues, assisting Tier 1 engineers with advanced troubleshooting.
  • Serve as the escalation point-of-contact during business hours, handling troubleshooting, tooling, and process issues.
  • Coordinate with DC facilities teams on maintenance activities impacting network infrastructure.
  • Own incident response processes, including escalations to higher-level support teams when necessary.
  • Rapidly respond to major network incidents, supporting SEV initiation and resolution processes.
  • Network Monitoring & Optimization
  • Monitor the DC network infrastructure ticket queues, ensuring timely and accurate responses to alerts.
  • Track and document incident resolution steps, maintaining accurate logs in ticketing systems.
  • Proactively identify and resolve network performance issues, optimizing existing configurations.
  • Develop and maintain network change documentation, including VLAN, subnet, and DNS modifications.
  • Automation & Continuous Improvement
  • Contribute to the creation of monitors, alerts, dashboards, and performance metrics to drive continuous improvements.
  • Identify areas for automation to improve efficiency.
  • Provide feedback on recurring network issues, refining troubleshooting procedures and SOPs.
  • Support network optimization efforts, participating in capacity planning and scaling initiatives.
  • Process & Asset Management
  • Document and optimize operational processes and procedures, ensuring alignment with best practices.
  • Follow Return Merchandise Authorization (RMA) processes and coordinate with vendors for hardware replacements.
  • Ensure accurate inventory and documentation in collaboration with audit and asset management teams.
  • Monitor tickets for adherence to SLAs, ensuring prompt issue resolution.
  • Required Qualifications & Skills
  • Technical Skills
  • Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
  • Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
  • Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
  • Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
  • Experience capturing and analyzing network traffic for troubleshooting.
  • Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
  • Soft Skills & Work Ethic
  • Strong analytical skills, problem-solving mindset, and ability to work autonomously.
  • Excellent communication and documentation skills for incident tracking and resolution.
  • Proven ability to work in a fast-paced, mission-critical environment.
  • Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
  • Experience & Education
  • Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
  • 5+ years of network operations experience, with a focus on IP and or Optical networks. Work experience can be substituted for a degree.
  • Certifications preferred:
  • CCNP (Cisco Certified Network Professional)
  • JNCIP (Juniper Networks Certified Internet Professional)
  • ITIL v4 (for incident and service management)
  • Salary Range
  • $72,960.00 - $115,200.00 USD (Salary)
  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
  • Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including:
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
  • 401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Qualifications

  • Expertise in Data Center networking, including rack installations, routers, switches, VLANs, and routing protocols (BGP, OSPF, MPLS, etc.).
  • Strong experience troubleshooting Layer 1–3 network issues in a large-scale production environment.
  • Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios, PRTG, or similar).
  • Advanced knowledge of troubleshooting IP transport/transmission networks and transceivers.
  • Experience capturing and analyzing network traffic for troubleshooting.
  • Proficiency with ticketing systems (e.g., ServiceNow, Jira, or equivalent).
  • Soft Skills & Work Ethic
  • Strong analytical skills, problem-solving mindset, and ability to work autonomously.
  • Excellent communication and documentation skills for incident tracking and resolution.
  • Proven ability to work in a fast-paced, mission-critical environment.
  • Strong sense of ownership, urgency, and drive in troubleshooting and resolving network issues.
  • Experience & Education
  • Bachelor’s degree in Computer Science, Networking, or a related field (or equivalent experience).
  • 5+ years of network operations experience, with a focus on IP and or Optical networks. Work experience can be substituted for a degree.
  • CCNP (Cisco Certified Network Professional)
  • JNCIP (Juniper Networks Certified Internet Professional)
  • ITIL v4 (for incident and service management)
  • Salary Range
  • $72,960.00 - $115,200.00 USD (Salary)
  • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
  • 401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

Preferred Qualifications

  • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

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