Network Operations Analyst
Role Overview
Monitor and support RBC’s global network environment as part of the Technology Operations & Resiliency Network Operations Centre.
Support proactive incident detection, rapid response, service restoration, and disaster-recovery execution across network technology platforms.
The role involves 24/7/365 operations, AI-supported monitoring, and maintaining continuity during infrastructure failures and tests.
Key Skills for This Role
Full Job Posting
Opportunity
Monitor and support RBC’s global network environment as part of the Technology Operations & Resiliency Network Operations Centre.
Support proactive incident detection, rapid response, service restoration, and disaster-recovery execution across network technology platforms.
The role involves 24/7/365 operations, AI-supported monitoring, and maintaining continuity during infrastructure failures and tests.
Network operations
- Maintain network availability and reliability through incident response, planned maintenance, and problem resolution.
- Monitor network and system performance, provision switches and firewalls, and troubleshoot complex issues as an escalation point.
- Identify, document, and remediate network vulnerabilities.
- Participate in on-call rotation and respond to after-hours incidents as needed.
Disaster recovery and automation
- Execute and validate disaster-recovery runbooks during incidents; schedule exercises and complete failover, backup activation, and recovery validation tasks.
- Test failover and recovery procedures and coordinate with IT support and disaster-recovery teams to improve data-center runbooks.
- Implement AI-driven automation for operations, incident triage, and ticket categorization.
- Assess AI-generated alerts, distinguish genuine threats from false positives, and help improve machine-learning detection accuracy.
Required qualifications
- At least 2 years in IT operations, systems administration, or incident management.
- CCNA and/or CCNP certification.
- Strong networking knowledge, including Cisco SD-WAN, switches, firewalls, F5 load balancers, data, voice, wireless, VxLAN, VPLS, EVPN, and DWDM concepts.
- Hands-on expertise with SD-WAN, routers, switches, firewalls, load balancers, and ServiceNow; experience configuring, managing, and troubleshooting SD-WAN.
- Scripting and automation experience; Python is identified as ideal.
- Strong communication skills and production experience executing and validating data-center disaster-recovery runbooks.
Nice to have
- Business continuity planning knowledge.
- Cisco IOS, Aruba Wireless, or experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, and NetOps.
- Understanding of machine learning for IT operations, including anomaly detection, predictive analytics, and alert correlation; knowledge of MCP Servers and AI/ML models.
Employment details
- The posting identifies the role as full time and salaried; it does not state a compensation cadence or amount.
Rewards
- The posting mentions a total rewards program, coaching and development, collaborative work, and opportunities to take on challenging work.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RBC
Financial Security Advisor, Insurance
Brossard, CAN
RBC is seeking a driven Financial Security Advisor to provide tailored life insurance and financial advice while developing a client portfolio. The role requires at least two years of sales experience, French fluency, a
Insurance Advisor Life, Health & Wealth
Nanaimo, CAN
RBC is seeking a Life, Health & Wealth Advisor to advise clients on insurance and financial needs while building a book of business through prospecting, networking, and referrals. Applicants need at least two years of pr
Part Time Client Advisor
Duncan, CAN
RBC seeks a part-time Client Advisor to support everyday banking, resolve client issues, and create positive branch experiences. Candidates need a client-first approach, problem-solving and relationship skills, digital l
Insurance Advisor Life, Health & Wealth
Mississauga, CAN
RBC is inviting candidates to express interest in future Life, Health & Wealth Advisor opportunities, providing insurance planning and advice while building a client book through prospecting and referrals. Applicants nee
Banking Advisor
Shelburne, CAN
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their
Client Advisor
, CAN
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their
Lead Automation Engineer
Toronto, CAN
RBC is seeking a technical leader to architect enterprise UiPath automation and AI-driven SDLC solutions. The role requires expert UiPath capabilities and experience with AI workflow orchestration, LLM APIs, and intellig
Analyst, Credit Advisory, RBCx
Toronto, CAN
RBC is seeking a Credit Advisory Analyst to support technology and life sciences clients with credit underwriting, transaction structuring, and portfolio monitoring. Candidates need a quantitative undergraduate degree, s
Financial Security Advisor, Insurance
Brossard, CAN
Insurance Advisor Life, Health & Wealth
Nanaimo, CAN
Part Time Client Advisor
Duncan, CAN
Insurance Advisor Life, Health & Wealth
Mississauga, CAN
Banking Advisor
Shelburne, CAN
Client Advisor
, CAN
Lead Automation Engineer
Toronto, CAN
Analyst, Credit Advisory, RBCx
Toronto, CAN