Network Operations Analyst
Role Overview
Support RBC’s global network environment in the Technology Operations and Resiliency Network Operations Centre on a 24/7/365 basis.
Focus on incident detection and response, service restoration, disaster recovery, and AI-assisted monitoring and outage prevention.
Key Skills for This Role
Full Job Posting
Role overview
Support RBC’s global network environment in the Technology Operations and Resiliency Network Operations Centre on a 24/7/365 basis.
Focus on incident detection and response, service restoration, disaster recovery, and AI-assisted monitoring and outage prevention.
Network operations
- Maintain network availability through incident response, planned maintenance, and problem resolution.
- Monitor network and system performance; provision switches and firewalls.
- Troubleshoot complex network and system issues and escalate when necessary.
- Identify, document, and remediate network vulnerabilities.
Disaster recovery and automation
- Execute and validate disaster recovery runbooks, schedule exercises, and complete failover, backup activation, and recovery validation tasks.
- Participate in recovery testing and optimize procedures to support service continuity during critical failures.
- Work with IT support and DR teams to develop, document, test, and improve datacenter runbooks.
- Automate routine operations, incident triage, and ticket categorization; analyze AI-generated alerts and help improve model detection accuracy.
On-call schedule
- Participate in an on-call rotation and respond to after-hours incidents as needed.
Required qualifications
- At least 2 years in IT operations, systems administration, or incident management.
- CCNA and/or CCNP certification.
- Strong network knowledge spanning Cisco SD-WAN, switches, firewalls, F5 load balancers, data, voice, wireless, VxLAN, VPLS, EVPN, and DWDM.
- Scripting and automation experience, ideally with Python; hands-on SD-WAN, network hardware, and ServiceNow experience.
- Strong communication skills and production experience executing and validating datacenter disaster recovery runbooks.
Additional assets
- Business continuity planning knowledge, Cisco IOS or Aruba Wireless experience, and experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, or NetOps are assets.
- Understanding of machine-learning concepts for IT operations, including anomaly detection, predictive analytics, alert correlation, MCP servers, and AI/ML models, is an asset.
Location and hours
- The posting lists RBC Centre in Toronto and 37.5 work hours per week; the role also requires 24/7/365 operational coverage and on-call participation.
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