Network Operations Analyst
Role Overview
Monitor and support RBC’s global network environment around the clock.
The role sits in the Technology Operations and Resiliency Network Operations Centre and covers incident detection, response, service restoration, and disaster recovery.
Use AI-enabled monitoring, anomaly detection, and predictive analytics to anticipate outages.
Key Skills for This Role
Full Job Posting
Role overview
Monitor and support RBC’s global network environment around the clock.
The role sits in the Technology Operations and Resiliency Network Operations Centre and covers incident detection, response, service restoration, and disaster recovery.
Use AI-enabled monitoring, anomaly detection, and predictive analytics to anticipate outages.
What you will do
- Maintain network availability through incident response, maintenance, and problem resolution.
- Monitor network and system performance and provision switches and firewalls.
- Troubleshoot complex network issues and escalate when needed.
- Execute and validate disaster recovery runbooks, failover, backup activation, and recovery tasks.
- Schedule and participate in disaster recovery exercises and improve recovery procedures.
- Coordinate with IT support and disaster recovery teams on data-center runbooks.
- Identify, document, and remediate network vulnerabilities.
- Automate operational tasks, incident triage, and ticket categorization using AI.
- Review AI-generated alerts and help improve detection accuracy.
- Join the on-call rotation and respond to after-hours incidents.
Must-have qualifications
- At least two years in IT operations, systems administration, or incident management.
- CCNA or CCNP certification.
- Strong knowledge of Cisco networking, SD-WAN, switches, firewalls, and F5 load balancers.
- Knowledge of data, voice, and wireless networking and associated hardware.
- Advanced networking knowledge including VxLAN, VPLS, EVPN, DWDM, and load balancing.
- Scripting and automation experience, ideally using Python.
- Hands-on SD-WAN, router, switch, firewall, load-balancer, and ServiceNow experience.
- Experience configuring, managing, and troubleshooting SD-WAN.
- Strong communication across technical and senior stakeholder groups.
- Production experience executing and validating data-center disaster recovery runbooks.
Additional qualifications
- Business continuity planning knowledge is an asset.
- Cisco IOS, Aruba Wireless, Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, and NetOps experience is an asset.
- Understanding of machine learning, anomaly detection, predictive analytics, alert correlation, MCP servers, and AI/ML models is an asset.
Schedule
- The network operations environment operates 24/7/365, and the role participates in an on-call rotation.
Workplace
- The posting lists an RBC Centre work address in Toronto.
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