Network Operations Analyst
Role Overview
Monitor and support RBC's global network environment on a 24/7/365 basis as part of the Technology Operations & Resiliency Network Operations Centre.
The role focuses on incident detection and response, service restoration, disaster recovery, and continuity across network technology platforms.
Use AI-driven monitoring, anomaly detection, and predictive analytics to anticipate and help prevent outages.
Key Skills for This Role
Full Job Posting
Role overview
Monitor and support RBC's global network environment on a 24/7/365 basis as part of the Technology Operations & Resiliency Network Operations Centre.
The role focuses on incident detection and response, service restoration, disaster recovery, and continuity across network technology platforms.
Use AI-driven monitoring, anomaly detection, and predictive analytics to anticipate and help prevent outages.
Network operations
- Maintain network availability through incident response, planned maintenance, and problem resolution.
- Monitor network and system performance and provision network hardware, including switches and firewalls.
- Troubleshoot complex network and system issues and escalate as needed.
- Identify, document, and remediate network vulnerabilities.
Disaster recovery and automation
- Execute and validate disaster recovery runbooks; schedule exercises and complete failover, backup activation, and recovery validation tasks.
- Participate in recovery testing and failover drills and optimize procedures for service continuity.
- Coordinate with IT support and disaster recovery teams to develop, test, document, and improve data-centre runbooks.
- Implement AI-driven automation for routine operations, incident triage, and ticket categorization.
- Review AI-generated alerts, distinguish threats from false positives, and help improve machine-learning detection accuracy.
- Participate in on-call rotation and respond to after-hours incidents as needed.
Must-have qualifications
- At least 2 years in IT operations, systems administration, or incident management.
- CCNA and/or CCNP certification.
- Strong network knowledge, including Cisco SD-WAN, switches, firewalls, F5 load balancers, and data, voice, and wireless technologies.
- Knowledge of VxLAN, VPLS, EVPN, DWDM, and F5/load-balancing concepts.
- Hands-on SD-WAN configuration, management, and troubleshooting; experience with routers, switches, firewalls, load balancers, and ServiceNow.
- Strong communication skills and demonstrated production experience executing and validating data-centre disaster recovery runbooks.
- Scripting and automation experience, ideally with Python.
Nice-to-have qualifications
- Understanding of business continuity planning and Cisco IOS or Aruba Wireless.
- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, or NetOps.
- Understanding of machine learning for IT operations, anomaly detection, predictive analytics, alert correlation, MCP servers, and AI/ML models.
Work details
- Full-time, salaried role in Technology and Operations.
- The posting lists an RBC Centre address in Toronto but does not specify a workplace policy.
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