Network Operations Analyst
Role Overview
The Network Operations Analyst supports RBC’s global network environment around the clock as part of the Technology Operations and Resiliency Network Operations Centre.
The role focuses on incident detection and response, service restoration, disaster recovery, and AI-powered monitoring and predictive analytics.
Key Skills for This Role
Full Job Posting
Opportunity
The Network Operations Analyst supports RBC’s global network environment around the clock as part of the Technology Operations and Resiliency Network Operations Centre.
The role focuses on incident detection and response, service restoration, disaster recovery, and AI-powered monitoring and predictive analytics.
Key responsibilities
- Maintain network availability through incident response, planned maintenance, and problem resolution.
- Monitor network and system performance and provision switches and firewalls.
- Troubleshoot complex network and system issues and act as an escalation point.
- Execute and validate disaster recovery runbooks, schedule exercises, and complete failover and recovery validation tasks.
- Identify, document, and remediate network vulnerabilities.
- Coordinate with IT support and disaster recovery teams to develop, test, and improve data center runbooks.
- Implement AI-driven automation for routine operations, incident triage, and ticket categorization.
- Analyze AI-generated alerts, distinguish genuine threats from false positives, and help improve machine-learning detection accuracy.
- Participate in recovery testing, failover drills, and an on-call rotation for after-hours incidents.
Must-have qualifications
- At least 2 years of experience in IT operations, systems administration, or incident management.
- CCNA and/or CCNP certification.
- Strong knowledge of Cisco networking, including SD-WAN, switches, firewalls, and F5 load balancers.
- Knowledge of data, voice, and wireless networking technologies and hardware.
- Knowledge of VxLAN/VPLS/EVPN, DWDM, F5, and load-balancing service operations.
- Scripting and automation experience, ideally with Python.
- Hands-on expertise with SD-WAN, routers, switches, firewalls, load balancers, and ServiceNow.
- Experience configuring, managing, and troubleshooting SD-WAN.
- Strong communication with technical specialists and senior managers.
- Production experience executing and validating data center disaster recovery runbooks.
Nice-to-have qualifications
- Understanding of business continuity planning.
- Technical understanding of Cisco IOS and Aruba Wireless.
- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, or NetOps.
- Understanding of machine-learning concepts for IT operations, including anomaly detection, predictive analytics, and alert correlation.
- Knowledge of MCP servers and AI/ML models.
Schedule
- The network environment is supported 24/7/365, and the role participates in an on-call rotation for after-hours incidents.
- The listed work week is 37.5 hours.
Workplace
- The posting lists RBC Centre, 155 Wellington Street West, Toronto, Canada.
Employment details
Employment type is listed as full time and job type as regular.
The pay type is listed as salaried; no salary amount or pay cadence is provided.
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