Network Operations Analyst
Role Overview
Monitor and support RBC’s global network environment on a 24/7/365 basis as part of the Technology Operations & Resiliency Network Operations Centre.
The role covers proactive incident detection, response, service restoration, and disaster recovery across network platforms.
Use AI-powered anomaly detection and predictive analytics to anticipate and prevent service-impacting outages.
Key Skills for This Role
Full Job Posting
Opportunity
Monitor and support RBC’s global network environment on a 24/7/365 basis as part of the Technology Operations & Resiliency Network Operations Centre.
The role covers proactive incident detection, response, service restoration, and disaster recovery across network platforms.
Use AI-powered anomaly detection and predictive analytics to anticipate and prevent service-impacting outages.
Network operations
- Maintain network availability through incident response, planned maintenance, and problem resolution.
- Monitor network and system performance using monitoring tools.
- Provision network switches and firewalls.
- Troubleshoot complex network and system issues and escalate as appropriate.
- Identify, document, and remediate network vulnerabilities.
Disaster recovery and automation
- Execute and validate disaster recovery runbooks, failover procedures, backup activation, and recovery tasks; schedule recovery exercises.
- Participate in disaster recovery testing and improve recovery procedures for service continuity.
- Coordinate with IT support and disaster recovery teams to develop, document, test, and improve data-centre runbooks.
- Automate routine operations, incident triage, and ticket categorization using AI-driven capabilities.
- Assess AI-generated alerts and recommendations and help improve machine-learning detection accuracy.
Schedule
- The network operations environment operates 24/7/365.
- Participation in an on-call rotation and response to after-hours incidents are required as needed.
- Listed work hours are 37.5 per week.
Must-have qualifications
- At least 2 years in IT operations, systems administration, or incident management.
- CCNA and/or CCNP certification.
- Strong knowledge of Cisco network products, including SD-WAN, switches, firewalls, and F5 load balancers.
- Knowledge of data, voice, and wireless networking and associated hardware.
- Knowledge of VxLAN/VPLS/EVPN, DWDM, and load-balancing concepts.
- Scripting and automation experience, ideally with Python.
- Hands-on SD-WAN, router, switch, firewall, load-balancer, and ServiceNow experience.
- Experience configuring, managing, and troubleshooting SD-WAN.
- Strong communication with technical specialists and senior managers.
- Production experience executing and validating data-centre disaster recovery runbooks.
Nice to have
- Business continuity planning knowledge.
- Technical understanding of Cisco IOS and Aruba Wireless.
- Experience with Spectrum, Moogsoft, Jira, PagerDuty, NetworkView, and NetOps.
- Machine-learning concepts for IT operations, including anomaly detection, predictive analytics, and alert correlation; knowledge of MCP servers and AI/ML models.
Workplace
- The posting lists RBC Centre, 155 Wellington Street West, Toronto, as the address.
Employment details
Full-time, regular, salaried position on the Technology and Operations platform.
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