Network Operations Analyst II

What You'll Do

What We're Looking For

How You'll Succeed

Additional information

Qualifications

• Required
• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or equivalent experience.
• 3+ years of experience supporting enterprise network environments.
• TCP/IP
• Routing and switching
• DNS and DHCP
• VPN technologies
• Network monitoring tools
• Firewall concepts
• Experience troubleshooting and resolving network-related incidents.
• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Excellent communication and customer service skills.

Preferred Qualifications

• Fortinet
• Cisco Meraki
• Palo Alto
• Creadlepoint
• AWS networking environments
• Experience working in an ITIL-based support organization.
• Understanding of PCI-DSS or related compliance frameworks.
• Experience with cloud networking and infrastructure.
• CCNA
• Network+
• JNCIA
• Palo Alto Networks certifications
• Meraki certifications
• How You'll Succeed
• Decision Quality – makes sound decisions and knows when to escalate.
• Ensures Accountability – takes ownership and follows through on commitments.
• Manages Complexity – quickly identifies root causes and solves challenging technical issues.
• Plans and Aligns – prioritizes effectively and works proactively.
• Tech Savvy – embraces emerging technologies, automation, and AI-enabled tools.
• Drives Results – consistently delivers high-quality outcomes.
• Optimizes Work Processes – seeks continuous improvement opportunities.
• Cultivates Innovation – looks for new and better ways to solve problems.
• Additional information
• Why Join PDI?
• You'll have the opportunity to work on the infrastructure that supports thousands of customer locations around the world. You'll collaborate with experienced engineers, gain exposure to cloud and security technologies, and be part of a team focused on reliability, innovation, and operational excellence while supporting PDI's mission of "Connecting Convenience."
• Ready to help power convenience around the world? Apply today.
• PDI Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Responsibilities

• Monitor, analyze, and support enterprise network environments to ensure optimal performance and availability.
• Investigate network incidents, outages, and performance degradation issues.
• Lead root cause analysis and drive corrective and preventive actions to reduce repeat incidents.
• Serve as an escalation point for complex technical issues and collaborate with engineering teams to resolve them.
• Work directly with customers and internal stakeholders to troubleshoot connectivity and service issues.
• Support LAN, WAN, VPN, cloud, wireless, and security technologies.
• Participate in customer implementations, migrations, and infrastructure improvement projects.
• Support the transition of new products and network solutions from Engineering to Operations.
• Maintain accurate documentation, knowledge articles, and operational procedures.
• Manage incident, problem, and change activities using ITSM and ITIL-based processes.
• Identify opportunities for automation, operational efficiency, and continuous improvement.
• Participate in an on-call rotation as needed.