Network Operation Lead
Key Skills for This Role
Full Job Posting
Leadership Responsibilities
Prioritize and manage multiple incidents and service requests.
Lead response efforts for P1/P2 outages and critical infrastructure incidents.
Allocate and oversee ticket queues to ensure SLA compliance.
Escalate issues to appropriate teams and vendors when required.
Conduct incident bridges and coordinate resolution activities across network, server, cloud, database, and application teams.
Communicate incident status, risks, and resolutions to customers and management.
Drive RCA reviews and ensure corrective and preventive actions are implemented.
Review team performance, provide coaching, and mentor junior engineers.
Ensure effective shift handovers and operational continuity across 24×7 support.
Lead infrastructure and server outage management to minimize business impact and service disruption.
Qualifications
- EDUCATION & EXPERIENCE:
- 4-6 years of experience in a similar role working in a Network Operations Center (NOC) or Operations Center in a distributed enterprise environment.
- CompTIA A+ or Network+ certification preferred.
- University degree in computer science or technical field preferred
- Routing: BGP, OSPF, static routing
- Switching: VLAN, STP/RSTP, trunking, EtherChannel/LACP
- WAN: MPLS, SD-WAN, leased lines, VPN
- Wireless: Cisco/Meraki wireless
- Monitoring: SolarWinds, PRTG, Nagios, Zabbix, or equivalent
- Ticketing: ServiceNow, Remedy, Jira, or equivalent
- ITIL: Incident, Problem, Change and Service Request management
- Troubleshooting: Wireshark, packet capture, ping, traceroute, ARP, DNS, TCP/IP
- Windows Server 2016/2019/2022 Administration
- Active Directory, DNS, DHCP, Group Policy
- Event Viewer, Syslog Analysis
- Server Hardware Monitoring (Dell iDRAC, HPE iLO)
- If you feel this opportunity could be the next step in your career, we encourage you to apply.
- Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
- Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
- #AccendraHealth
Technical Skills
- Routing: BGP, OSPF, static routing
- Switching: VLAN, STP/RSTP, trunking, EtherChannel/LACP
- WAN: MPLS, SD-WAN, leased lines, VPN
- Wireless: Cisco/Meraki wireless
- Monitoring: SolarWinds, PRTG, Nagios, Zabbix, or equivalent
- Ticketing: ServiceNow, Remedy, Jira, or equivalent
- ITIL: Incident, Problem, Change and Service Request management
- Troubleshooting: Wireshark, packet capture, ping, traceroute, ARP, DNS, TCP/IP
- Windows Server 2016/2019/2022 Administration
- Active Directory, DNS, DHCP, Group Policy
- Event Viewer, Syslog Analysis
- Server Hardware Monitoring (Dell iDRAC, HPE iLO)
- Using AI tools for day-to-day activities would be an added advantage
- If you feel this opportunity could be the next step in your career, we encourage you to apply.
- Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
- Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
- #AccendraHealth
Preferred Qualifications
- CompTIA A+ or Network+ certification preferred.
- University degree in computer science or technical field preferred
- Using AI tools for day-to-day activities would be an added advantage
About Accendra Health
Nationwide provider of home-based healthcare products and services.
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