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NETWORK ENGINEER

Atos
Irving, USA
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

Role Summary

The Network Support Engineer is responsible for implementing change requests, typically during evening maintenance windows, troubleshooting customer connectivity incidents, and participating in a rotating on-call schedule to meet SLA requirements.

Key Responsibilities

  • Implement scheduled change requests and maintenance activities during defined change windows (typically beginning around 7:00 PM), following established change control procedures and rollback plans.
  • Triage, diagnose, and resolve customer-impacting connectivity incidents across campus, data center, and WAN environments.
  • Perform hands-on configuration, upgrades, and troubleshooting of:
  • Cisco Nexus switches
  • Cisco ASA firewalls
  • Cisco ACI
  • F5 BIG-IP LTM devices
  • Analyze routing and forwarding issues involving:
  • BGP
  • OSPF
  • VRFs
  • VXLAN/EVPN (where applicable)
  • HSRP/VRRP
  • Related networking protocols
  • Troubleshoot firewall policies, NAT configurations, access control lists (ACLs), and SSL/TLS offloading issues on Cisco ASA and F5 platforms.
  • Utilize packet captures, log analysis, and monitoring tools (e.g., Wireshark, tcpdump) to identify root causes and resolve issues efficiently.
  • Participate in an on-call rotation, responding to alerts and incident escalations, performing after-hours remediation, conducting post-incident reviews, and maintaining incident documentation.
  • Maintain accurate network documentation, diagrams, and operational procedures.
  • Hands-on experience with Cisco Nexus (NX-OS) platform.
  • Strong experience with Cisco ASA firewalls, including policy management, NAT, and VPN troubleshooting.
  • Expertise in Cisco ACI, including:
  • APIC administration
  • Tenants
  • Contracts
  • Endpoint Groups (EPGs)
  • Forwarding and connectivity troubleshooting
  • Experience with F5 BIG-IP LTM, including:
  • Virtual Servers
  • Pools
  • iRules
  • SSL Profiles
  • Strong routing and switching knowledge, including:
  • VLANs
  • STP
  • Proficiency in troubleshooting using packet captures, device logs, and CLI diagnostic tools.
  • Excellent customer-facing communication skills with the ability to explain technical issues to non-technical stakeholders.
  • Strong documentation skills and attention to detail.

Required Experience & Skills

Hands-on experience with Cisco Nexus (NX-OS) platform.

Strong experience with Cisco ASA firewalls, including policy management, NAT, and VPN troubleshooting.

Expertise in Cisco ACI, including:

APIC administration

Tenants

Contracts

Endpoint Groups (EPGs)

Forwarding and connectivity troubleshooting

Experience with F5 BIG-IP LTM, including:

Virtual Servers

Pools

iRules

SSL Profiles

Strong routing and switching knowledge, including:

BGP

OSPF

VLANs

STP

VRFs

HSRP/VRRP

Proficiency in troubleshooting using packet captures, device logs, and CLI diagnostic tools.

Excellent customer-facing communication skills with the ability to explain technical issues to non-technical stakeholders.

Strong documentation skills and attention to detail.

Preferred Qualifications

  • Industry certifications such as:
  • CCNA
  • CCNP
  • F5 Certifications
  • Work Schedule
  • Willingness to work evening maintenance windows (typically beginning at 7:00 PM).
  • Participation in a rotating on-call support schedule to ensure SLA compliance and operational continuity.
  • Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
  • Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
  • Choose your future. Choose Atos.

Work Schedule

  • Willingness to work evening maintenance windows (typically beginning at 7:00 PM).
  • Participation in a rotating on-call support schedule to ensure SLA compliance and operational continuity.
  • Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.
  • Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.
  • Choose your future. Choose Atos.

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