Network Administrator 1 (ETSO, NUTSO Employees Only)

The Network Administrator 1 role within the Enterprise Technology Services Office (ETSO), offers a chance to support important communication tools that help agencies serve the public. This position allows you to work with modern systems that keep contact centers running smoothly. You will join a team that values problem solving and teamwork. This role is a strong fit for people who enjoy improving technology for everyday use.

This role supports key communication systems that help agencies serve the public. It involves maintaining and improving contact center tools used across the Commonwealth. As a Network Administrator 1, you will perform the following duties: System Support: Maintain and improve contact center technologies across various platforms Issue Resolution: Respond to complex technical problems and coordinate solutions with vendors Technical Research: Use technical manuals and resources to troubleshoot supported systems Network Analysis: Analyze outages and apply corrective actions for voice and communication systems Documentation Updates: Develop and revise system architecture and process materials Remote Maintenance: Perform updates and support tasks using VPN remote access tools Interested in learning more? Additional details regarding this position can be found in the position description . Work Schedule and Additional Information: Full-time employment Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with 60-minute lunch. Telework: You may have the opportunity to work from home (telework) part-time with two days per week in office. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

This role supports key communication systems that help agencies serve the public. It involves maintaining and improving contact center tools used across the Commonwealth. As a Network Administrator 1, you will perform the following duties:

System Support: Maintain and improve contact center technologies across various platforms

Issue Resolution: Respond to complex technical problems and coordinate solutions with vendors

Technical Research: Use technical manuals and resources to troubleshoot supported systems

Network Analysis: Analyze outages and apply corrective actions for voice and communication systems

Documentation Updates: Develop and revise system architecture and process materials

Remote Maintenance: Perform updates and support tasks using VPN remote access tools

Interested in learning more? Additional details regarding this position can be found in the position description .

Organization or Location Restrictions: This posting is restricted to Enterprise Technology Services Office (ETSO), Network, Unified Telecommunications, and Security Operations (NUTSO) Division employees only. QUALIFICATIONS Minimum Experience and Training Requirements: One year as a Network Specialist 2, Telecommunications Specialist 2, Telecommunications Supervisor, or Radio Telecommunications Specialist 2; or Five years of information technology experience that includes two years of technical experience in network operation or network maintenance; or Three years of information technology experience that includes two years of technical experience in network operation or network maintenance, and an associate's degree in any information technology field; or An equivalent combination of experience and training that includes two years of technical experience in network operation or network maintenance. Other Requirements: You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines. You must be able to perform essential job functions. Legal Requirement: You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements. This position is not subject to the provisions of a collective bargaining agreement or memorandum of understanding. You must be eligible for selection in accordance with merit system employment regulations. Recruitment Methods: Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam Promotion Without Examination (PWOE): Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Information Technology Generalist 2 Network Specialist 2 Telecommunication Specialist 2 Telecommunications Supervisor Radio Telecommunications Specialist 2 Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination. The promotion without examination requirements are issued in accordance with merit system employment regulations. Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher. Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

Applicants must meet one of the following methods to be considered for this vacancy: Promotion Without Exam

Promotion Without Exam

Class Restrictions for Promotion Without Examination Only - You must have or have held regular civil service status in one of the following classifications: Information Technology Generalist 2 Network Specialist 2 Telecommunication Specialist 2 Telecommunications Supervisor Radio Telecommunications Specialist 2

Information Technology Generalist 2

Network Specialist 2

Telecommunication Specialist 2

Telecommunications Supervisor

Radio Telecommunications Specialist 2

Employees who previously held regular civil service status in the job title of the position being filled are also eligible for promotion without examination.

The promotion without examination requirements are issued in accordance with merit system employment regulations.

Meritorious service is defined as (a) the absence of any discipline above the level of written reprimand during the 12 months preceding the closing date of the posting, and (b) the last regular or probationary performance evaluation showing an overall rating of satisfactory or higher.

Applicants must have a minimum of one year in the next lower classes by the posting closing date with no break in service.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Telecommunications Relay Service (TRS):

711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

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Yes

No

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03

2 or more years

1 to less than 2 years

Less than 1 year

04

05

If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting www.naces.org and clicking the Evaluation Services Link.

30 credits or more

Less than 30 credits

Required Question