National Customer Care Representative - Bilingual

Job Description

Required Qualifications

• High school diploma or GED Required
• Bilingual (Spanish) Strongly Preferred Must pass bilingual certification provided by Vitalant.
• Must pass bilingual certification provided by Vitalant.
• Two years of contact or call center experience Required One year of text, chat, social media, and website support preferred. One year of technical customer service ie: password reset or create username, creating donor portal and store accounts preferred.
• One year of text, chat, social media, and website support preferred.
• One year of technical customer service ie: password reset or create username, creating donor portal and store accounts preferred.
• Must possess the skills and abilities to successfully perform all assigned duties and responsibilities.
• Must be able to maintain confidentiality.
• Must have effective oral and written communication skills. Must pass grammar assessment.
• Must pass grammar assessment.
• Must have proficient computer skills in a variety of platforms and alternatives including website support, live chat, and text platforms.
• Ability to think and work independently, and ability to multi-task.
• Ability to work flexible hours including evenings and weekends.
• Must have good customer service and interpersonal skills
• Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including website interactions, live chat, social media, email and phone assistance.

Our total rewards package will support you, your family, and your future with

As a National Customer Care Representative, you'll get to

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