Nail section supervisor/Team leader

About This Role

Job Summary

The Nail Section Supervisor / Team Leader is responsible for overseeing daily operations of the nail department, ensuring exceptional service delivery, maintaining premium hygiene standards, and leading a team of nail technicians to achieve excellence in client satisfaction and revenue targets.

Key Responsibilities1. Team Leadership & Management

• Supervise, guide, and motivate nail technicians to maintain high performance.
• Conduct daily briefings and ensure team alignment with salon standards.
• Train new and existing staff on techniques, trends, and service protocols.
• Monitor staff punctuality, grooming, and professional behavior.
• Handle team scheduling, task delegation, and performance reviews.

2. Premium Customer Service Excellence

• Deliver and ensure a luxury, personalized client experience at all times.
• Greet VIP clients and handle high-value customers personally when required.
• Anticipate client needs and provide tailored recommendations.
• Resolve complaints professionally with a focus on client retention.
• Ensure every client leaves satisfied, relaxed, and valued.
• Maintain a calm, elegant, and welcoming atmosphere in the nail section.

3. Service Quality Control

• Ensure all nail services (manicure, pedicure, nail art, extensions, etc.) meet premium standards.
• Monitor hygiene, sterilization, and safety procedures strictly.
• Conduct regular quality checks on services performed by staff.
• Stay updated on latest nail trends, products, and techniques.

4. Sales & Revenue Growth

• Upsell premium services and products to clients.
• Achieve and exceed section revenue targets.
• Promote packages, memberships, and seasonal offers.
• Track daily sales and performance metrics of the team.

Job Types: Full-time, Contract
Contract length: 12 months

Language:

• FLUENT EGLISH (Required)

Work Location: In person