{bc}
Apply
oracle

MTC Service Desk Support Specialist I

The Church of Jesus Christ of Latter-day Saints
Provo, USA
Part-time
Junior · 1+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

Qualifications

  • Required: • In depth knowledge of Word, Excel, PowerPoint, Outlook, and other applications • Excellent writing skills and type 45 wpm • Be able to learn quickly and have aptitude for learning computer-related concepts • Must be detailed, thorough, organized, and follow standard operating procedures • Must have excellent customer service skills • Ability to foster and work in a team environment • Ability to solve problems appropriately and without assistance • Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time. • To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.
  • Preferred: • Experience at the MTC IT Service Desk (know the systems and people supported) • Knowledge of and experience in Microsoft administration (user accounts, Group Policies, rights, etc.) • 1 year of experience using Altiris or other desktop management software
  • In depth knowledge of Word, Excel, PowerPoint, Outlook, and other applications
  • Excellent writing skills and type 45 wpm
  • Be able to learn quickly and have aptitude for learning computer-related concepts
  • Must be detailed, thorough, organized, and follow standard operating procedures
  • Must have excellent customer service skills
  • Ability to foster and work in a team environment
  • Ability to solve problems appropriately and without assistance
  • Ability to stand, walk, kneel, squat, stoop, push, pull, twist, bend, and perform repetitive movements for extended periods of time.
  • To successfully perform the essential functions of the job, there may be physical requirements which need to be met such as sitting for long periods of time and using monitors/equipment.
  • Experience at the MTC IT Service Desk (know the systems and people supported)
  • Knowledge of and experience in Microsoft administration (user accounts, Group Policies, rights, etc.)
  • 1 year of experience using Altiris or other desktop management software

Responsibilities

  • Reports to manager or supervisor level in the Technology department. • Receives and responds to requests/questions from customers via chat, e-mail, phone, and web in a most professional manner • Ensures tickets are created in the incident management system and determine priority based on impact and urgency • Becomes familiar with all products and services offered by the IT department • Performs initial troubleshooting and track incidents from beginning to end and ensure prompt response and resolution • Dispatches technical support representatives (TSRs) and coordinates work with other staff to resolve issues • Follows-up on incidents where the Service Level Agreement (SLA) has not been met • Notifies customers of global issues (i.e. server or application down, system changes, etc.) • Responds appropriately to high-profile situations requiring extra care or speed • Supports mobile device and Mac operating systems • Verifies documented solutions for accuracy and usability • Assists Coaches in the support and training of Analyst 1 and staff when requested May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)
  • Reports to manager or supervisor level in the Technology department.
  • Receives and responds to requests/questions from customers via chat, e-mail, phone, and web in a most professional manner
  • Ensures tickets are created in the incident management system and determine priority based on impact and urgency
  • Becomes familiar with all products and services offered by the IT department
  • Performs initial troubleshooting and track incidents from beginning to end and ensure prompt response and resolution
  • Dispatches technical support representatives (TSRs) and coordinates work with other staff to resolve issues
  • Follows-up on incidents where the Service Level Agreement (SLA) has not been met
  • Notifies customers of global issues (i.e. server or application down, system changes, etc.)
  • Responds appropriately to high-profile situations requiring extra care or speed
  • Supports mobile device and Mac operating systems
  • Verifies documented solutions for accuracy and usability
  • Assists Coaches in the support and training of Analyst 1 and staff when requested
  • May include other temporary assigned duties at the MTC (e.g. assisting with Mission Leadership Seminar)

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at The Church of Jesus Christ of Latter-day Saints

Part-Time Clothing Clerk - Cedar City Utah Temple

Cedar City, USA

Discovered 2 days agoPart-time

Store Clerk 1 (On-call/Seasonal)

Nashville, USA

Discovered 2 days agoPart-time

Leader Support Specialist English/Spanish Required

Riverton, USA

Discovered 2 days agoFull-time

Travel Paid Intern (Up to 12 Months)

Salt Lake City, USA

Discovered 2 days agoFull-time

Temple Facilities Technician (Full time) - Gilbert AZ Temple

Gilbert, USA

Discovered 2 days agoFull-time

Store Clerk 1 (On-call/Seasonal)

Nashville, USA

Discovered 2 days agoPart-time

Part-Time Clothing Clerk - Cedar City Utah Temple

Cedar City, USA

Discovered 2 days agoPart-time

Temple Facilities Technician (Full time) - Gilbert AZ Temple

Gilbert, USA

Discovered 2 days agoFull-time