MS - IT Infra/Cloud - Associate(Analyst) - ITAM - operate

Responsibilities

• Supporting cloud operations and infrastructure management tasks across managed service engagements
• Troubleshooting cloud computing issues and resolving incidents using structured problem-solving methods
• Monitoring cloud performance, service availability, and operational metrics through tools such as Splunk, Dynatrace APM, and Performance Monitor
• Assisting with cloud administration activities across Microsoft Azure, Amazon Web Services, Google Cloud Platform, and Oracle Cloud Platform Services
• Contributing to cloud migration, cloud compliance, and infrastructure optimization activities
• Using digital tooling and service management platforms to track requests, update records, and maintain operational continuity
• Participating in technology administration tasks and applying cloud service delivery procedures to support client environments
• Gathering information, documenting findings, and escalating issues when additional technical review is needed
• Applying AI fluency and AI-human collaboration concepts to improve task execution and operational support
• Building familiarity with FinOps operating model practices and cloud cost management considerations
• What You Must Have
• At least a Bachelor's degree
• At least 1 years of experience
• Oral and written proficiency in English required
• What Sets You Apart
• Demonstrating curiosity in cloud operations and infrastructure management
• Applying cloud administration skills across AWS, Azure, or GCP
• Troubleshooting cloud computing issues using monitoring and performance tools
• Utilizing IT asset management knowledge within managed services environments
• Adapting to client support needs while learning from feedback
• Contributing with teamwork, communication, and technical consultation skills