MS Dynamics CRM Solution Architect (Manager)

Role Overview

Key Responsibilities

• **Technology Architecture Design:**- Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements.
• Define solutions that address complex business challenges and apply across multiple teams.
• **Solution Development:**- Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value.
• Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness.
• **Stakeholder Collaboration:**- Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs.
• Engage with multiple teams to drive collaboration and contribute to key decisions.
• **Documentation and Knowledge Sharing:**- Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing.
• Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions.
• **Leadership and Team Management:**- Manage and collaborate with teams to ensure effective performance and delivery of solutions.
• Take ownership of team decisions and provide guidance to ensure alignment with architectural goals.
• **Experience:**- 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform.
• Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives.
• **Technical Expertise:**- Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions.
• Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance.
• Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects.
• Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems.
• **Communication Skills:**- Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions.
• Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in.
• **Preferred Qualifications:**- Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing.
• Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions.
• **Certifications (Preferred):**- Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development.
• Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills.
• Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules.
• Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture.
• **Tools & Technologies:**- Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions.
• Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows.
• Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions.
• Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development.
• Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing.