MS Dynamic CRM Engineer
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Key skills for this role
About the Role
Qualifications 7-10 years relevant MS Dynamic experience Airline Booking related experience is must No Visa sponsorship Bachelor's degree is required Combination of relevant experience, education, and training may be accepted in lieu of degree Experience with implementing third-party integrations into and out Microsoft Dynamics CRM Responsibilities We looking to hire a Lead CRM Developer to bring their understanding of CRM processes, technology and data to help op
Key Skills for This Role
Full Job Posting
Qualifications
7-10 years relevant MS Dynamic experience
Airline Booking related experience is must
No Visa sponsorship
Bachelor's degree is required
Combination of relevant experience, education, and training may be accepted in lieu of degree
Experience
with implementing third-party integrations into and out Microsoft Dynamics CRM
Responsibilities
We looking to hire a Lead CRM Developer to bring their understanding of CRM processes, technology and data to help optimize and expand our existing and future technology stack, processes and people
The lead brings in extensive knowledge and use of Dynamics as a CRM platform along with experience with enhancing functionality through familiarity and use of Microsoft's Power Platform and Microsoft Dataverse to drive and back-office functionality
Lead the development of the Microsoft Dynamics CRM database to support the marketing technology stack and business processes as directed by the Marketing Technology Manager and CRM Product Owner
Review and create CRM customizations including:
Form/entity updates
Business process flows
PowerApps solutions
Power Automate flows
Custom HTML interfaces (web resources)
SQL updates
And various reporting technologies like Power BI and SSRS
Own processes driven and dependent on the Microsoft Dynamics CRM database, including support, maintenance, documentation, enablement, and enhancements
Troubleshoot data integrity, errors, and Microsoft Dynamics CRM performance issues
Pressure testing of development for scalable solutions
Partner with Product Owner, marketing automation team, analysts, and Marketing Technology Manager for developing reporting and streamlined business processes
Act as a lead for developers and provide oversite and recommendations on development
Act as a change agent by identifying and implementing appropriate improvements ensuring processes are automated and can scale at an enterprise level
This also includes staying current with technology and cloud trends
Translate and design solutions for business requirements / user stories based on direction from Product Owner
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