Motor Claims

Motor Claims Handler Location: GCC India : Bangalore Role Summary

The Motor Claims Handler is part of Aon’s Global Capability Center (GCC) in India and supports the Fleet Automotive Benelux Claims Handling department.

• Enter FNOL data in system and open the claim case
• Forward claims-related emails to emailbox
• Dispatch cases to the dedicated claims handler.
• Claim statement agreement process: o Send an email to the carrier. o Forward communication to the Belgian claims handler. o Upload the statement of claim.
• Claim statement – client approval process for simple claims: o Review the claim statement. o Notify the advocacy team in case of disagreement. o If the client agrees, update the claim status in the system.
• Pay invoices for certain account handlers.
• Collect invoices to process/send the VAT information.
• Enter third-party disbursements for account handlers based on insurers’ letters.
• Enter insurer/company reference numbers in the files. You can demonstrate at least 2+ years of solid and relevant experience claims handling, preferably in motor claims

Good understanding of motor insurance: ability to interpret the accident statement forms, police reports, ability to summarize the circumstances of the accident in the client’s official language and to determine liability, ability to identify which coverages apply to each type of accident or claim You have excellent interpersonal skills You are enthusiastic, dynamic, ambitious and able to work well under pressure. Good knowledge of Word, Excel, PowerPoint Good command or ability to work with central IT systems High level of attention to detail and accuracy, Strong attention to detail and quality focus Structured, methodical and quality-focused working style. Comfortable working in a process-driven, operational environment within an international setup.