Mortgage Loan Processor (Hybrid)

Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.

Digital Risk’s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. The Mortgage Loan Processor will be responsible for delivery an outstanding customer experience with direct customer communication. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication (verbal and written), and PC skills.

· Regular, reliable, and predictable on‑site presence during standard business hours is an essential function of this role due to operational requirements and client needs.

Manage an assigned pipeline of 25-50 plus loans on a daily and weekly basis

Process loans from application to funding including but not limited to:

Collecting and analyzing documents to submit to Underwriting for final approval

Communicating expectations, requirements and program details through established communication standards

Maintain daily workflow prioritization to ensure pipeline management meets required closing dates

Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met

Verify conditions of approval which may include customer income/assets documentation, resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances

Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm

Ensure customer service surveys maintain the rating level designated by management

Communicate with all parties involved in the transaction to keep them informed of file status

Review and analyze all necessary documentation, including borrower docs and third-party docs

Follow policies while analyzing applicant information, property and documentation

Comprehensive understanding of credit underwriting guidelines

Must be flexible and able to work in a fast paced, potentially stressful environment

As 100% of the work opportunities are onsite, in person attendance is required