Monitoring Tools Administrator

About This Role

Hello,
Greetings from Proztec Qatar! I hope everything is going well with you.

JOB DESCRIPTION

The Monitoring Tools Administrator is responsible for managing, configuring, and optimizing monitoring platforms across multiple customer environments. The role focuses on setting up dashboards, alerts, and thresholds to ensure system performance, availability, and proactive issue detection. The administrator will work closely with operations and infrastructure teams to maintain visibility across systems and improve overall service reliability.

DUTIES & RESPONSIBILITIES

• Administer and manage monitoring tools such as Zabbix, SolarWinds, and Nagios
• Configure dashboards, alerts, and thresholds for various systems and applications
• Monitor infrastructure, applications, and network performance across environments
• Integrate monitoring tools with ITSM platforms (ServiceNow, BMC)
• Develop and maintain workflows and automation for alert handling
• Perform root cause analysis and support incident resolution
• Optimize monitoring configurations to reduce false positives and improve efficiency
• Generate reports on system health, uptime, and performance metrics
• Collaborate with infrastructure and application teams for monitoring requirements
• Maintain documentation for configurations, processes, and monitoring standards

SKILLS & ABILITIES

• Hands-on experience with monitoring tools (Zabbix, SolarWinds, Nagios)
• Knowledge of ITSM tools such as ServiceNow or BMC Remedy
• Experience in configuring dashboards, alerts, and thresholds
• Basic scripting knowledge (PowerShell, Python, or Shell)
• Understanding of network, server, and application monitoring concepts
• Strong analytical and troubleshooting skills

POTENTIAL BACKGROUND

• Minimum 3+ years of experience in Monitoring / IT Operations / System Administration
• Experience managing monitoring solutions in enterprise environments
• Exposure to multi-customer or multi-environment setups
• Experience in integrating monitoring tools with ITSM systems is a plus

CERTIFICATIONS (MANDATORY/PREFERRED)

• ServiceNow Certified System Administrator – Preferred
• CompTIA Network+ – Preferred
• SolarWinds Certified Professional (SCP) – Preferred

LANGUAGE REQUIREMENT

• Arabic or Non-Arabic Speaker

WORK LOCATION

• Onshore & Offshore

SOFT SKILLS

• Strong problem-solving and analytical mindset
• Attention to detail and proactive monitoring approach
• Good communication and collaboration skills
• Ability to handle multiple systems and priorities
• High ownership and accountability

If you’re interested or have relevant experience, feel free to share your updated CV.

Job Type: Full-time

Pay: QAR8,000.00 - QAR12,000.00 per month

Work Location: In person