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jazzhr

Monitoring Operations Manager

Bosch Building Technologies
Ottawa, CAN
Full-time
Senior · 5+ years experience
Onsite
CAD 65000-75000 yearly / year
Discovered 3 weeks ago

Full Job Posting

  • Interview, hire and oversee the recruitment of staff
  • Implement and monitor operational plans to meet quality standards & contracted KPI values
  • Control costs and maximize productivity through the implementation of best practices and standardized processes
  • Coordinate with the technical team to address operational priorities during maintenance & project work
  • Conduct effective and timely performance reviews that comply with company goals and objectives
  • Ensure that all members of your team have their responsibilities and authorities clearly established & measured
  • Foster a corporate culture that promotes safe practices and encourages individual integrity and accountability
  • Build a team to provide 24-hour support for the Alarm Monitoring Operations
  • Facilitate the Leadership Development & Coaching Program for direct reports
  • Coordinate with the Human Resources team; scheduling, onboarding, time keeping, payroll, promotions, resignations & terminations
  • Coordinate & schedule vendors to maintain the operational standard of the ULC Signal Receiving Center in Victoria
  • Collaborate and provide backup for alternate location manager responsibilities
  • Complete annual ULC audits and coordinate emergency planning & disaster recovery drills
  • 5 years’ experience as a manager overseeing personnel development & growth
  • Ability to lead and supervise a team effectively.
  • Strong computer and technical call center aptitude
  • Able to work independently, manage time effectively, and work with multiple deadlines
  • Excellent written and verbal communication, as well as interpersonal skills
  • Flexibility to work within a 24-hour workplace
  • Alarm Monitoring or other security related industry experience
  • Post-secondary education
  • Bi-lingual (French & English) written & verbal
  • Must be able to effectively communicate, (i.e., see, hear, speak, and write clearly), in English, in order to communicate with colleagues and/or customers;
  • Manual dexterity required for all day computer work, occasional reaching, lifting of light office objects, and operating office equipment.
  • Ability to focus, at a computer, for extended periods of time.
  • The office is clean, orderly, properly lighted, and ventilated. Noise levels are considered low to moderate.

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