Modality Manager; Wellness & PIlates

Job Overview

Leadership & Team Development

• Oversee and lead all studio teams within the Pilates / wellness modality
• Recruit, onboard, and train new coaches and team members
• Manage probation reviews, performance evaluations, and development plans
• Conduct **weekly meetings with Head Trainers** to align on performance, priorities, and standards
• Lead **one full team meeting per month** to drive alignment, culture, and communication
• Foster a high-performance, positive, and accountable team culture
• Identify and develop future leaders within the team

Coaching & Product Delivery

• Deliver a **minimum of 12 classes per week** across studios, maintaining exceptional coaching standards
• Ensure consistency in class delivery, coaching quality, and member experience across all locations
• Lead by example through energy, professionalism, and technical excellence
• Continuously evolve and elevate the Pilates / wellness offering in line with brand standards

Operations & Performance Management

• Take ownership of studio performance across the modality, including **revenue, utilisation, and retention**
• Work within defined budgets, managing staffing costs and operational efficiency
• Collaborate with the Operations Manager in a **weekly 1:1 meeting** to review performance, challenges, andopportunities
• Analyse KPIs and implement strategies to improve studio performance and member engagement
• Support scheduling decisions to optimise class occupancy and team utilisation

Reporting & Communication

• Produce **monthly sales reports across all POS systems** to track revenue, performance, and trends
• Deliver a **weekly team update email** summarising key operational updates, priorities, and performance insights
• Prepare **one comprehensive monthly report per studio**, covering all aspects of the business including:
• Sales and revenue performance
• Membership trends and retentionStaff performance and updatesOperational highlights and challenges o Action plans for the following month
• Ensure clear, consistent communication across all levels of the business

Hiring & Staffing

• Lead the hiring process for all roles within the modality, including sourcing, interviewing, and onboarding
• Ensure appropriate staffing levels across all studios, balancing full-time and freelance resources
• Build a strong pipeline of talent to support growth and operational stability

Member Experience & Retention

• Ensure a premium, consistent member journey across all studios
• Support Head Trainers in delivering consultations, onboarding experiences, and retention strategies
• Address member feedback and identify opportunities to enhance the overall experience
• Maintain strong visibility within studios and build relationships with members

Standards, Compliance & Brand Delivery

• Uphold all brand standards, SOPs, and operational expectations across studios
• Ensure health, safety, and cleanliness standards are consistently met
• Maintain alignment with company policies and local regulations

Marketing & Growth Support

• Collaborate with marketing and sales teams to support campaigns, launches, and promotions
• Contribute to content ideas, events, and community engagement initiatives
• Support pre-sale and launch strategies for new studios within the modality

Key Requirements

• Proven experience in a leadership role within Pilates, fitness, or wellness environments
• Strong understanding of coaching, class delivery, and member experience
• Demonstrated ability to lead teams, manage performance, and drive results
• Commercial awareness with experience managing budgets and revenue targets
• Excellent communication, organisation, and leadership skills
• Passion for wellness, fitness, and building high-performing teams

Key Performance Indicators (KPIs)

• Revenue performance across all studios within the modality
• Membership growth and retention rates
• Class utilisation and attendance
• Staff performance, retention, and development
• Quality and consistency of reporting and communication
• Member satisfaction and experience standards
• Successful hiring and probation completion rates

Application Question(s)

• How many years of leadership experience do you have?
• Can you give an example of when you managed or oversaw multiple studios or teams at once? How did you ensure consistency in standards, programming, and member experience?
• How do you personally contribute to revenue growth in a wellness studio (e.g. memberships, retention, upselling services)?
• Tell me about a time you had to address underperformance in your team. What did you do, and what was the outcome?
• What systems or routines do you use to stay on top of scheduling, reporting, client touchpoints, and studio operations?
• Do you have a Pilates Reformer Certification?