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Mobile Service Technician - Dallas, TX

Lucid Motors
Dallas, USA
Junior · 2–5 years experience
Onsite
Discovered 3 weeks ago
Communication

Full Job Posting

Responsibilities:

  • Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
  • Work directly with clients to provide a high level of customer experience
  • Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
  • Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
  • Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
  • Accurately document client concerns for diagnosis and repair
  • Follow correct repair order documentation procedures, i.e. The Three C’s
  • Invoice and collect payment
  • Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
  • Review appointment schedule to plan travel time and visit duration for mobile services
  • Provide support at Service Center based on demand
  • Ability to travel in assigned territory and other service locations
  • Other duties as assigned

Qualifications:

  • 2-5 years of experience as an automotive service technician
  • Self-sufficient, highly organized and comfortable working independently and as part of a team
  • Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
  • Customer facing experience exhibiting excellent written and verbal communication skills
  • Proficient in Microsoft Office as well as learn proprietary DMS software
  • EPA 609 Certification
  • Willingness to complete Lucid provided CPR training post hire
  • Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire
  • ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
  • Previous Mobile Service Technician experience
  • Previous experience with EV diagnosis and repair
  • Experience in luxury automobile repair environments
  • Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
  • Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
  • Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
  • Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
  • To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

Preferred Qualifications:

  • ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
  • Previous Mobile Service Technician experience
  • Previous experience with EV diagnosis and repair
  • Experience in luxury automobile repair environments
  • Compensation & Benefits: Lucid offers a comprehensive and competitive benefits package including medical, dental, and vision insurance; life and disability coverage; paid time off; paid holidays, paid sick leave; and a 401(k) retirement plan. Hourly/non-exempt employees accrue up to 120 hours paid time off, and salaried/exempt employee accrue up to 160 hours paid time off. Eligible employees may also participate in Lucid’s equity program and/or a discretionary annual cash incentive program. Incentive and equity awards, if applicable, are determined based on individual performance, role scope, market considerations, and overall company results, in accordance with the terms of the applicable plans.
  • Equal Opportunity: At Lucid, we believe diversity strengthens everything we build. Lucid Motors is proud to be an equal opportunity employer and is committed to providing an inclusive workplace for all. We consider all qualified applicants without regard to race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity or expression, marital status, or any other characteristic protected by applicable state or federal laws and regulations.
  • Accessibility: Lucid Motors is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need any accommodation to participate in the application process, please contact us at TA-Operations <@> lucidmotors.com. This email address is designated solely for accommodation requests and is not monitored for job applications or resume submissions. To be considered for employment, all applications must be submitted through the Lucid Motors Careers website.
  • Candidate Data Privacy: By submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice.
  • To all recruitment agencies: Lucid Motors does not accept agency resumes. Please do not forward resumes to Lucid Motors. Lucid Motors is not responsible for any fees related to unsolicited resumes.

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