Mobile Service Advisor

Competitive base salary plus commission

Consistent 5-day workweek

Scheduled hours: 7:00 AM – 5:00 PM

Medical, Dental and Vision Insurance, and pet insurance

Paid Time off

Paid Maternity and Paternity leave (Parental Leave)

Company Paid $10,000 life insurance policy

Employee discounts on Vehicles, Service and Parts

Professional growth and development training on a quarterly basis.

This is an excellent opportunity for someone aspiring to become a Service Advisor at a high-volume dealership while gaining valuable experience in customer service, vehicle maintenance, and dealership operations.

In this role, you will help deliver an exceptional customer experience by communicating service needs, coordinating service-related activities, and keeping customers informed throughout the process. The ideal candidate is energetic, professional, detail-oriented, comfortable working with multiple computer systems, and passionate about building lasting customer relationships.

Greet customers promptly and professionally, creating a positive first impression.

Identify each customer's primary vehicle concern and review additional maintenance needs when appropriate.

Offer every customer a complimentary vehicle condition inspection.

Provide and document fair, competitive, and transparent price quotes while keeping the customer's and dealership's best interests in mind.

Communicate clearly and consistently with customers to ensure they feel comfortable, informed, and confident throughout the service process.

Address customer concerns promptly and work toward satisfactory resolutions.

Build and maintain strong customer relationships that encourage repeat business and referrals.

Navigate multiple computer systems and software platforms to document customer information, service needs, estimates, and follow-up activities accurately.

Stay organized while managing multiple priorities in a fast-paced environment.

Collaborate with service team members to support efficient operations and an exceptional customer experience.

Uphold Cavender Auto Family's standards of professionalism, integrity, and teamwork.

Perform other duties as assigned.

High school diploma or GED required.

Excellent communication and active listening skills.

Strong organizational skills and attention to detail.

Computer proficiency and the ability to learn and navigate multiple software platforms.

Strong problem-solving skills and the ability to manage multiple tasks effectively.

An energetic, enthusiastic, and team-oriented attitude.

A customer-first mindset with a commitment to professionalism and transparency.

A valid driver's license.

Ability to successfully complete a pre-employment background check, motor vehicle record (MVR) review, and drug screening.