Mobile Platform Specialist / Product Owner

Role overview

Product ownership and delivery

• Maintain and prioritize the backlog based on customer needs, business priorities, technical requirements, and platform strategy.
• Translate needs into user stories, acceptance criteria, and functional requirements; participate in Agile ceremonies.
• Partner with Product, Engineering, and UX/UI on solutions, scope, priorities, and shared versus banner-specific platform capabilities.
• Coordinate with Engineering, QA, and business stakeholders through development and release cycles.
• Support feature validation, regression testing, release readiness, post-release monitoring, and iOS and Android releases.
• Investigate defects, usability issues, and performance concerns; coordinate resolutions and communicate impact and status.

Customer experience and platform operations

• Use analytics, customer feedback, app ratings, reviews, and performance data to identify opportunities and actionable trends.
• Define and monitor KPIs for features, engagement, adoption, stability, and customer experience; support experimentation and continuous optimization.
• Support App Store and Google Play listings, release notes, metadata, screenshots, promotional content, and store assets.
• Monitor ratings, reviews, and customer sentiment, and incorporate categorized feedback into product decisions.
• Coordinate requirements and priorities across banners and stakeholders; facilitate communication of dependencies, risks, and decisions.
• Work with external technology and service partners, helping define requirements and evaluate performance, value, capability, and cost.

Strategy and collaboration

• Conduct competitive and market research and evaluate technologies that may improve mobile retail capabilities and customer expectations.
• Identify opportunities to improve engagement, retention, loyalty, and the mobile shopping experience; contribute to roadmaps and longer-term strategy.
• Present recommendations and product updates and champion customer-first decisions that balance business value, technical feasibility, and platform sustainability.

Required qualifications

• 3+ years in mobile product ownership, digital product management, business analysis, platform management, or a related role.
• Experience with customer-facing digital products, preferably mobile applications, and an Agile product-development environment.
• Experience collaborating with software engineering, QA, UX/UI, and business teams.
• Strong understanding of mobile application development and product delivery.
• Familiarity with iOS and Android ecosystems and release processes.
• Understanding of APIs, SDKs, authentication, analytics, deep linking, and common mobile platform capabilities.
• Understanding of App Store and Google Play publishing and optimization practices.
• Direct software development experience is not required, but comfort discussing mobile architecture, dependencies, defects, and implementation with technical teams is expected.

Additional assets and competencies

• Retail, grocery, e-commerce, loyalty, or other high-volume consumer digital experience is an asset.
• Jira or similar Agile/product-management tools and mobile analytics or customer-experience measurement platforms are noted as relevant familiarity.
• The role calls for strong product ownership and requirements-management skills, customer-focused and data-informed decisions, clear communication, analysis, problem-solving, and managing competing priorities.
• Candidates should be collaborative, able to influence without direct authority, attentive to detail, and comfortable with evolving priorities.

Rewards and hiring information

• Depending on role and eligibility, rewards may include health and dental benefits, retirement and savings programs, an employee share ownership plan, store discount, virtual healthcare, employee assistance, development opportunities, parental leave top-up, and paid vacation.
• Compensation is determined based on qualifications, experience, and internal equity; no salary amount or cadence is specified in this posting.
• Sobeys may use AI tools to support recruitment, but hiring decisions are made by hiring teams. Accommodation is available during the hiring process.
• Candidates must provide documentation of legal ability to work in the position during onboarding.