oracle

MIS Executive

Digitide Solutions

Thāne, IND

Full-time

Junior · 2+ years experience

Onsite

Discovered 4 days ago

excelsqltableau

Full Job Posting

Bachelor’s degree in Business Administration, Finance, IT, or related field.
2+ years of experience in MIS reporting, data analysis, or back‐office operations.
Proficiency in MS Excel (pivot tables, macros) and data visualization tools (PowerBI/Tableau).
Strong analytical mindset with attention to detail.
Excellent communication skills for interacting with CCEs and senior management.
Knowledge of BFSI processes and CLM (Customer Lifecycle Management) concepts.
Ability to work under tight deadlines and manage multiple priorities.
Familiarity with SQL or database querying is a plus.
Problem‐solving orientation and customer‐centric attitude.
Ability to work collaboratively in a team‐oriented back‐office environment.

Generate daily, weekly, and monthly MIS reports for BFSI back‐office metrics.
Analyze transaction data to identify trends, gaps, and improvement opportunities.
Maintain data integrity in reporting tools such as Excel, PowerBI, and Tableau.
Coordinate with Customer Care Executives to capture and incorporate customer feedback into reports.
Resolve data discrepancies and respond to internal stakeholder queries promptly.
Develop and automate dashboards for real‐time performance monitoring.
Support SLA tracking and ensure compliance with CLM Domestic BFSI standards.
Conduct root‐cause analysis of service issues and recommend corrective actions.
Train back‐office staff on MIS tools and reporting procedures.
Prepare presentations for senior management summarizing key insights.

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