Middleware Support Engineer

Role Overview

Key Responsibilities

• Install, configure, administer, and support Apache HTTP Server, Apache Tomcat, and JBoss environments.
• Create and manage multiple Apache HTTP Server instances and clustering configurations.
• Perform proactive monitoring of middleware infrastructure to ensure high availability and performance.
• Analyze Apache, Tomcat, and JBoss logs to identify and resolve application and infrastructure issues.
• Troubleshoot application outages, performance bottlenecks, and middleware-related incidents.
• Install, configure, and maintain JBoss plugins and associated integrations.
• Manage application resources and server configurations based on business requirements.
• Conduct performance tuning and optimization activities across middleware platforms.
• Handle incident, service request, and problem management activities through ticketing systems.
• Coordinate with OEMs and vendors for issue resolution, maintenance, and support activities.
• Maintain middleware security, reliability, and operational documentation.
• Support production deployments, configuration changes, and environment maintenance activities.

Required Skills & Experience

• 4-5 years of hands-on experience in Middleware/Application Support.
• Strong experience with:
• o Apache HTTP Server
• o Apache Tomcat
• o JBoss / JBoss EAP
• o Linux (RHEL/CentOS/Unix)
• Experience in Apache clustering and multiple instance creation.
• Strong troubleshooting and log analysis capabilities.
• Experience in middleware monitoring and performance management.
• Understanding of server administration, configuration management, and deployment processes.
• Knowledge of incident and change management processes.
• Experience with ticketing tools such as ServiceNow, Remedy, Jira, or similar.
• Good understanding of application architecture and web technologies.

Education