Microsoft 365 & Productivity Applications Specialist

Role impact

License and platform ownership

• Own licensing for Microsoft 365, Adobe Creative Cloud and Document Cloud, Foxit, and other in-scope applications.
• Provision entitlements, correct assignments, reclaim unused licenses, and serve as the primary administrator and L4 escalation point for Adobe and Foxit.
• Support L2 and L3 colleagues across the productivity application portfolio.

Vendor, deployment, and reporting

• Partner with Finance and Procurement on audits, cost optimization, renewals, and budget forecasting; lead engagement with Adobe, Foxit, and Microsoft.
• Coordinate packaging, user acceptance testing, and enterprise releases with Intune and application deployment teams.
• Maintain ServiceNow documentation, procedures, and recurring usage and compliance reports; improve automation and reduce ticket volume and license waste.

Minimum qualifications

• Bachelor’s degree or higher and at least five years of experience in software license administration, IT asset management, or enterprise application support.
• At least two years administering Microsoft 365 licenses, including SKUs, entitlements, and assignments.
• At least two years of L3 or L4 enterprise IT support, one year building license reports in Excel, and one year maintaining technical documentation or knowledge articles.

Additional qualifications

• A degree in IT, information systems, computer science, or a related discipline is preferred.
• Two years administering Adobe Admin Console or Foxit Admin Console is preferred.
• License reclamation automation, ServiceNow, renewals, forecasting, vendor management, advanced Excel, reporting, documentation, communication, and cross-functional collaboration are cited as useful skills.

Work location

• The role is based in Bangalore with a hybrid work arrangement.