MICE Operations Executive

About Travoinspire Global

Role Overview

MICE Operations

• Manage end-to-end operations for corporate MICE events and group travel.
• Handle conferences, incentive trips, corporate offsites, leadership meets, dealer meets, and other corporate events.
• Coordinate domestic and international MICE movements.
• Prepare and maintain rooming lists, passenger manifests, arrival/departure lists, and operational schedules.
• Coordinate hotel bookings, room blocks, meeting rooms, conference facilities, F&B, and special requirements.
• Coordinate flights, airport transfers, coaches, local transportation, and sightseeing.
• Coordinate gala dinners, activities, excursions, entertainment, and other event requirements.
• Liaise with DMCs, hotels, airlines, transport companies, venues, and event partners.
• Coordinate pre-event requirements and ensure all arrangements are confirmed before departure/event date.
• Provide on-ground coordination during MICE events whenever required.
• Handle last-minute changes, operational challenges, and client requirements during events.

Corporate Travel Operations

• Handle end-to-end travel requirements for corporate clients and groups.
• Coordinate air tickets, hotels, transfers, airport services, and other travel arrangements.
• Prepare accurate travel itineraries and booking documentation.
• Manage cancellations, amendments, re-bookings, and urgent travel requirements.
• Coordinate with suppliers to ensure smooth delivery of services.
• Ensure all bookings are accurate and delivered within agreed timelines.

Corporate Client Handling

• Act as an operational point of contact for assigned corporate clients.
• Communicate directly with corporate travel managers, senior executives, and other stakeholders.
• Understand client requirements and translate them into accurate operational plans.
• Provide regular updates on bookings, confirmations, and event preparations.
• Resolve operational issues quickly and professionally.
• Maintain strong relationships with clients and suppliers.

HNI & Affluent Client Handling

• Assist in managing travel requirements for HNI and affluent clients.
• Coordinate personalised and premium travel arrangements.
• Handle special requests with discretion and attention to detail.
• Ensure a high standard of service throughout the travel experience.
• Maintain confidentiality of client information and travel arrangements.

Vendor & Supplier Coordination

• Coordinate with hotels, DMCs, airlines, transport companies, restaurants, venues, and activity providers.
• Obtain and verify booking confirmations and service details.
• Follow up on pending confirmations and operational requirements.
• Ensure suppliers deliver services as agreed.
• Identify discrepancies and resolve them proactively.

Required Experience

• 3-5 years of relevant experience preferred.
• Previous experience in MICE Operations, Corporate Travel Operations, Group Travel, or Event Travel.
• Hands-on experience managing corporate MICE events and group movements.
• Experience coordinating hotels, flights, transfers, DMCs, and other travel suppliers.
• International MICE experience will be an advantage.
• Experience handling HNI/affluent clients will be an advantage.

Required Skills

• Excellent spoken and written English communication.
• Strong client-handling and interpersonal skills.
• Excellent coordination and organisational abilities.
• Strong attention to detail.
• Ability to manage multiple events and assignments simultaneously.
• Strong problem-solving and crisis-management skills.
• Ability to work under pressure and meet tight deadlines.
• Good knowledge of MS Office, email, and online travel platforms.
• Strong follow-up and execution skills.

Salary & Benefits

• Salary: ₹30,000 – ₹45,000 per month, depending on relevant MICE experience, corporate client-handling experience, international exposure, communication skills, and overall suitability.
• Benefits include cell phone reimbursement, flexible schedule, food provided, internet reimbursement, leave encashment, and paid sick time.
• Working Days: 6 days a week.
• Working Hours: 10:00 AM – 7:00 PM.