Mgr, Technical Account Management 3
Role Overview
This role leads the delivery and success of Technical Account Management (TAM) and Support Account Management (SAM) services for NetApp customers.
The manager develops a high-performing team, ensures consistent post-sales outcomes, and provides leadership oversight for the customer experience.
The manager is accountable for team performance, service quality, customer outcomes, adoption, operational health, capacity, and execution against business priorities.
Success in this role requires demonstrating NetApp’s High Achievement Principles through leadership in innovation, execution, and teamwork.
Innovate to Elevate — shows curiosity & a growth mindset, challenges the status quo, uses data, tools, & AI to simplify work & scales best practices.
Drive Results — sets clear priorities & outcomes, holds self & team accountable, makes timely fact-based decisions, manages risk & delivers with discipline.
Excel as a Team — builds trust, coaches diverse talent, collaborates across functions, removes blockers & fosters an inclusive, high-performing team.
Key Skills for This Role
Full Job Posting
Job Requirements
- Minimum Qualifications Minimum of 8 years of relevant experience, including at least 2 years of people management experience with direct reports. Experience in customer-facing, post-sales roles within enterprise technology, such as Customer Success, Technical Support, Professional Services, or account delivery, with responsibility for managing or leading technical teams such as TAM/SAM, support, or services teams. Experience driving operational cadences, using key performance indicators to inspect service delivery and team performance, and taking corrective action when results fall short. Experience partnering with Sales, Support, Services, and Product teams to deliver customer outcomes and resolve complex issues. Strong stakeholder management and executive communication, including proactively raising risks, providing clear recommendations, and delivering actionable updates.
Preferred Qualifications
- Expertise in data infrastructure, including storage, data management, and cloud/hybrid architectures, with the ability to translate technical capabilities into customer value. Familiarity with customer success and service management tools such as Salesforce, Gainsight, ServiceNow, and dashboard-driven operations. Executive presence and experience leading QBRs/EBRs and influencing senior stakeholders. Experience leading operating model change, process standardization, and continuous improvement at scale. Use of automation, AI, and digital workflows to improve productivity, quality, and customer experience.
About NetApp, Inc.
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