Mgr,Production Management

Primary Job Duties & Responsibilities -Provide oversight and direction to a team in accordance with the organization's policies and procedures. -Provide mentoring and coaching to junior colleagues, including sharing of experience and lessons learned to enhance/develop their capabilities, leading to the development of talent depth across the company -Develop and implement strategic programs and projects that align with the company's healthcare business objectives -Collaborate with leadership to define program goals, scope, and success metrics -Lead cross-functional project teams and provide direction and support throughout the project lifecycle -Identify areas for improvement in the demand planning process and implement solutions to increase accuracy and efficiency. -Responsible for production of one or more high-volume, complex, national clients that require consistent monitoring, escalation and analysis to achieve production goals. -Regularly provide updates to senior leadership on production for national clients, as well as on special topics related to prioritization and ensuring success. -Research, track, monitor, and control membership levels and production levers for the assigned clients to meet and exceed our client commitments, goals, and expectations. -Make data-driven decisions to drive continuous improvement and make adjustments as needed to optimize program outcomes -Identify and mitigate risks and issues that may impact program success -Collect and analyze membership trends, customer demand, and historical performance data to create accurate demand forecasts. -Develop and help implement client goals and production plans for assigned clients, partnering with Client Success and GeoMode -Work with the Operations team to monitor levers implemented for assigned clients to prioritize and maximize production as defined by Client Success and GeoMode. -Consolidate complex analyses into simple, consumable content -Monitor production performance KPIs of assigned clients, including SLAs Required Experience

5 to 7 years of prior relevant experience

5 or more years of experience managing and handling national-level clients

Advanced Excel skills, including skill with pivot tables, VLOOKUP

Strong communication and collaboration abilities

Detail-oriented and able to work efficiently under pressure

Excellent problem-solving skills and the ability to make data-driven decisions

Ability to deal with ambiguity and adapt to changing business conditions

Strong organizational, problem-solving, and analytical skills, with the ability to manage multiple priorities

Ability to travel

Post secondary /high school education or specialized training, i.e., technical/vocational programs