Mgr., Leasing - CLC ($81,800.00 - $119,100.00)

The leasing manager is responsible for leading the leasing function to achieve and/or exceed occupancy and availability goals for the apartments division, including coaching the leasing process Key Responsibilities: Creates a service focused culture for customers and employees leading by example and ensuring a proactive approach is adopted for all key customer touch points. Leads, coaches and develops direct reports to create a culture of excellence and continuous learning. Promotes a positive working environment that encourages collaboration, teamwork and a seamless customer experience. Demonstrates excellent selling and rapport-building skills by leading through example with all prospect communications. Uses a consultative selling approach to evaluate customer needs while communicating relevant benefits. Maintains accurate and in-depth knowledge of all aspects of the market. Strategically develops and executes plans to exceed key performance indicators. Ensures Abandon Call Rate and Service Level goals are achieved by utilizing RingCentral to monitor all call queues and adjust schedules as needed. Attend Quality Assurance inbound call and ILS calibrations. Complete call coaching weekly with Leasing Consultant. Assists with addressing and resolving customer escalations. Provides required performance reports timely Additional Skills: Preferred Education: Preferred Years of Relevant Work Experience: Additional Requirements: Minimum Qualifications / Other Expectations: Education: Bachelor’s degree preferred Experience: Two years experience in sales environment Knowledge, Skills and Abilities: Ability to communicate clearly and effectively in English, both verbally and in writing. Multilingual ability a plus Work is supervised based on achievement of tasks, goals and assigned projects. Work is reviewed for good use of judgment as well as overall quantity, quality and efficiency. Occasional travel required Schedule may require work on weekends, holidays and evenings Compensation: Base Pay Range: $81,800.00 - $119,100.00 Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.