Mgr-InRoom Dining

Location

Full Time

Job Summary

Education And Experience

• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

Or

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

Managing Day-To-Day Room Service Operations

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Ensures property policies are administered fairly and consistently.
• Communicates areas in need of attention to staff and follows up to ensure follow through.
• Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Leading Room Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Celebrates successes and publicly recognizes the contributions of team members.
• Communicates performance expectations in accordance with job descriptions for each position.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Supervises service behaviors of employees and provides feedback to individuals.

Room Service Financial And Budgeting Goals

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Interacts with guests to obtain feedback on product quality and service levels
• Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.
• Sets a positive example for guest relations.
• Handles guest problems and complaints.
• Participates in the employee performance appraisal process, providing feedback as needed.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.
• Trains staff and monitors adherence to all cash handling and credit policies and procedures.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Recognizes good quality products and presentations.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• 在全球百餘家備受認可的麗思
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• 爾頓酒店中，
• 每
• 位員工都力爭為賓客締造
• 歷
• 久彌新的非凡體驗－恆久雋永，難以忘懷。全球各地的飯店英才在此匯聚，匠心呈獻終生難忘的珍貴時光，我們深信，創意靈感、貼心關懷和將心比心是我們走向成功的核心所在。
• 我們無時無刻不在超越飯店行業的要求、樹立豪華服務的標杆，我們也為賓客悅享真誠關懷和舒心體驗而深感自豪。
• 您的職責是始終以優雅風度用心提供周到服務，踐行麗思
• 卡
• 爾頓「黃金標準」。黃金準則是麗思
• 卡
• 爾頓的品牌根基，指引我們一
• 步步
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• 卡
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• 卡
• 爾頓團隊，學習我們的員工承諾、信條和服務準則，實踐黃金雕準，磨練您的技能。我們在此承諾，
• 每
• 一位員工都將為選擇這份事業和擁有出色同事感到自豪。
• 加入麗思
• 卡
• 爾頓，便是加入萬豪國際集團的非凡品牌組合。從
• 這裡
• 揚帆啟程，發揮個人價值，
• 追求
• 人生目標，
• 加入
• 卓越國際團隊，
• 展現
• 真我風采。