Mgr-Front Office I
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Le Méridien Hotels & Resorts in Lusail, Qatar seeks a Front Office Manager to assist in managing front office functions and supervising staff. The role ensures efficient check-in/out, guest satisfaction, and financial performance.
Key Skills for This Role
Responsibilities
- Assist the Front Office Manager in managing front office functions and supervising staff on a daily basis
- Manage day to day operations, ensuring quality, standards, and customer expectations are met
- Handle complaints, settle disputes, and resolve grievances and conflicts
- Supervise staffing levels to meet guest service, operational needs, and financial objectives
- Ensure regular communication with employees to create business objective awareness
- Supervise all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager
- Provide services above and beyond for customer satisfaction and retention
- Respond to and handle guest problems and complaints
- Train staff and monitor adherence to credit policies and procedures
- Supervise daily Front Desk shift operations and ensure compliance with policies
Requirements
- High school diploma or GED; 2 years experience in guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
Full Job Posting
职位概述
- 每日协助前厅部经理管理前厅部职能并监督员工。
- 前厅区包括行李员/门卫、总机和客户服务/前台。
- 确保高效入住和退房流程，确保客人和员工的满意度，并最大限度地提高部门的财务业绩。
教育和经验要求
- 高中文凭或高中同等学历 (GED)；2 年宾客服务、前台或相关专业领域工作经验。
- 或者在经认可的大学取得酒店及餐厅管理、酒店管理、工商管理或相关专业的两年制学位；不要求工作经验。
维护客户服务和前台目标
- 管理日常运营，确保质量和标准，且每天满足客户的期望。
- 制定具体的目标和计划，以便优先考虑、组织和完成工作。
- 处理投诉，解决纠纷，解决不满和冲突，或与他人进行协商。
- 监督人员编制，确保宾客服务、运营需求和财务目标均得以满足。
- 确保与员工进行经常性的持续沟通，以建立业务目标意识，传达期望，认可绩效并实现期望的结果。
- 了解部门运营对酒店整体财务目标和宗旨的影响，并设法实现或超越目标。
支持前台团队管理
- 利用人际关系和沟通技巧来引导、影响和鼓励他人；倡导健全的财务/业务决策；表现出诚实/正直；以身作则。
- 鼓励和建立团队成员之间的相互信任、尊重和合作。
- 树立榜样，示范适当的行为。
- 监督和管理员工。管理所有日常运营。充分了解员工的职位，以便在员工缺勤时履行职责。
- 与员工建立和保持开放的协作关系，并确保员工在团队内部也这样做。
- 在前厅部经理或助理前厅部经理缺勤时，监督前厅部的所有区域。
确保卓越的客户服务
- 提供超越预期的服务，实现客户满意并保留客人。
- 通过沟通和协助个人了解客人需求，并在需要时提供指导、反馈和个人辅导，改善服务质量。
- 回应并处理客人的问题和投诉。
- 为客户关系树立积极的榜样。
- 授权员工提供卓越的客户服务。
- 观察员工的服务行为并向个人提供反馈。
- 与客户互动，以获得关于产品质量、服务水准和总体满意度的反馈意见。
管理项目和政策
- 实施客户认可/服务计划，传达并确保该流程。
- 培训员工并监督遵循所有信贷政策和程序，以减少坏账和退款。
- 监督当天的销售程序，最大限度地提高客房收入并控制酒店的入住率。
- 监督前台日常轮班运作，并确保遵守所有政策、标准和程序。
- 确保酒店政策被公平一致地执行，根据标准和当地运作程序（SOP 和 LSOP）完成惩戒程序和文件，并支持同事评议流程。
支持人力资源活动
- 支持他人的发展需求，并指导、辅导或以其他方式帮助他人提升知识或技能。
- 征求员工反馈意见，采用“门户开放”政策，并审查员工满意度结果，以确定和解决员工的问题或疑虑。
- 将关于员工满意度的问题提请部门经理和人力资源部注意。
- 根据需要协助面试和聘用具备适当技能的团队成员。
- 支持部门入职培训计划，让员工接受适当的新员工培训，以成功履行工作职责。
- 参与员工渐进性惩处程序。
其他责任
- 通过电话、书面形式、电子邮件或亲自向主管、同事和下属提供信息。
- 分析信息和评估结果，以选择最佳解决方案并解决问题。
- 及时向高管、同事和下属通知和/或更新相关信息。
- 在必要时履行前台的所有职责。
- 在必要时，实行前台换班。
- 开展部门会议并不断传达关于前台目标的明确一致信息，以实现期望的绩效。
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Le Méridien Hotels & Resorts
Assistant Financial Controller
Doha, QAT
Le Méridien Hotels & Resorts seeks an Assistant Financial Controller to support general ledger processes, account balancing, and reporting. The role requires a bachelor's degree in Finance/Accounting or equivalent experi
Mgr-Front Office I
Lusail, QAT
Le Méridien Hotels & Resorts in Lusail, Qatar seeks a Front Office Manager to assist in managing front office functions and supervising staff. The role ensures efficient check-in/out, guest satisfaction, and financial pe
Front Office Manager
Lusail, QAT
Le Méridien Hotels & Resorts in Lusail, Qatar seeks a Front Office Manager to assist in administering front office functions and supervising staff. The role ensures efficient check-in/out, guest satisfaction, and financi
Truck Driver
Riyadh, KSA
Le Méridien Hotels & Resorts in Riyadh is seeking a Truck Driver to transport guests to/from assigned destinations using property vehicles. Requires a valid driver's license and no prior experience.
F&B Service Expert
Lusail, QAT
Le Méridien Hotels & Resorts is hiring a Guest Service Expert to deliver memorable dining experiences. The role involves setting tables, serving guests, and maintaining cleanliness. Requires less than 1 year of related e
F&B Service Expert
Lusail, QAT
Le Méridien Hotels & Resorts is seeking an F&B Service Expert to provide exceptional dining experiences for guests. The role involves setting tables, communicating with the kitchen, serving guests, and maintaining cleanl
F&B Service Expert
Lusail, QAT
Le Méridien Hotels & Resorts is hiring a Guest Service Expert to deliver memorable dining experiences. The role involves setting tables, serving guests, and maintaining cleanliness. Requires less than 1 year of related e
Supervisor-Kitchen
Lusail, QAT
Le Méridien Hotels & Resorts is seeking a Kitchen Supervisor to oversee kitchen operations at their Lusail, Qatar location. The role involves supervising cooks, ensuring food quality and presentation, maintaining invento
Assistant Financial Controller
Doha, QAT
Mgr-Front Office I
Lusail, QAT
Front Office Manager
Lusail, QAT
Truck Driver
Riyadh, KSA
F&B Service Expert
Lusail, QAT
F&B Service Expert
Lusail, QAT
F&B Service Expert
Lusail, QAT
Supervisor-Kitchen
Lusail, QAT