oracle
Mgr Damage
Hertz
Chicago, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 days ago
Communication
Key Skills for This Role
Communication
Full Job Posting
What You’ll Do
- Drive vehicle incident report quality and percentage with customer signatures by providing training, reporting, and working with leadership to create accountability for return staff.
- Monitors damage process and audit to ensure that we are meeting our service level agreements
- Support the business focus on properly identifying, attributing, repairing, and recovering body damage buy audit standard work processes and deliver training on best practices
- Work to increase body shop availability and vendor network and manage vendor relations by connecting with new shops, following up with current vending, and tracking work in progress metrics across repairs
- Must be able to work independently create trainings documents, training material and additional reports outside the standard ones provided by the supervisor to meet local business demands
- What We’re Looking For:
- 3 years’ experience in management, damage processing, or rental car
- Bachelor’s Degree preferred
- Moderate proficiency in Microsoft suit
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to drive process and organizational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
- What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Qualifications
- 3 years’ experience in management, damage processing, or rental car
- Moderate proficiency in Microsoft suit
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Ability to influence
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Results driven, ability to make decisions and help solve problems
- Ability to drive process and organizational change.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
Preferred Qualifications
- Bachelor’s Degree preferred
About Hertz
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