oracle
MGA Operations Lead - EMEA
SCOR
London, GBR
Lead
Onsite
Discovered 3 days ago
Salesforce
Key Skills for This Role
Salesforce
Full Job Posting
Skills & Experience
- Essential
- Strong understanding of the London Market and/or international P&C insurance industry. • Experience working with Delegated Authority, MGAs, Coverholders or TPAs. • Knowledge of delegated underwriting governance, operational controls and regulatory requirements. • Experience designing, implementing or assessing operational control frameworks. • Strong stakeholder management and relationship-building skills. • Excellent analytical and problem-solving abilities. • Ability to interpret, analyse and improve operational processes and data.
- Desirable • Experience within Lloyd's, specialty insurance or reinsurance markets. • Familiarity with delegated authority platforms such as VIPR, Salesforce or equivalent systems. • Understanding of outsourcing governance and third-party risk management. • Project, process improvement or change management experience.
- Education & Qualifications • Degree educated or equivalent professional experience. • Insurance qualifications (CII or equivalent) beneficial but not essential.
Responsibilities
- Some of the key areas of responsibility are as follows
- Delegated Authority Governance & Oversight
- Manage operational relationships with Coverholders, MGAs and TPAs across the region, ensuring compliance with contractual, regulatory and service expectations.
- Lead the end-to-end due diligence process for new and existing delegated authority partners, including onboarding, annual reviews and approval activities.
- Monitor and challenge third-party performance against agreed service standards and SLAs.
- Support delegated authority governance forums, committees and working groups, ensuring timely completion of actions and reporting requirements.
- Oversee outsourced operational arrangements and associated performance management activities.
- Review and monitor audit findings, ensuring remediation actions are implemented and completed effectively.
- Operational Excellence & Controls
- Ensure adherence to SCOR delegated authority standards, policies and control frameworks.
- Design, maintain and enhance operational controls to support effective risk management and regulatory compliance.
- Conduct operational reviews and identify opportunities to improve efficiency, consistency and service delivery.
- Lead monthly and quarterly control monitoring activities and related reporting.
- Support the development and maintenance of delegated authority policies, procedures and operational documentation.
- Data Quality & Reporting
- Monitor the quality, completeness and accuracy of delegated authority data and drive remediation where required.
- Oversee income and EGPI reviews, ensuring accurate reporting and alignment with internal and external requirements.
- Manage delegated authority reporting obligations, including regulatory, statutory and management information reporting.
- Ensure premium and claims bordereaux are processed accurately and within agreed timelines.
- Develop meaningful metrics and reporting to support business performance and governance objectives.
- Systems & Process Improvement
- Act as a champion for continuous improvement across delegated authority processes, systems and operating models.
- Partner with business stakeholders to identify and implement technology-enabled solutions.
- Support the ongoing optimisation of delegated authority platforms including Alpha, Salesforce, VIPR and the Hub.
- Lead and facilitate workshops, training sessions and stakeholder engagement activities to support business change initiatives.
- Stakeholder Management
- Build strong working relationships across underwriting, compliance, risk, finance, claims and operations teams.
- Provide guidance and subject matter expertise on delegated authority management and best practice.
- Foster collaboration across teams to ensure consistent and efficient operational delivery.
- Committee Participation
- Member of relevant Delegated Underwriting, Conduct Risk and Product Oversight Committees.
- Contribute to the wider P&C Operations Management community and strategic initiatives.
Qualifications
- Essential
- Strong understanding of the London Market and/or international P&C insurance industry.
- Experience working with Delegated Authority, MGAs, Coverholders or TPAs.
- Knowledge of delegated underwriting governance, operational controls and regulatory requirements.
- Experience designing, implementing or assessing operational control frameworks.
- Strong stakeholder management and relationship-building skills.
- Excellent analytical and problem-solving abilities.
- Ability to interpret, analyse and improve operational processes and data.
- Desirable
- Experience within Lloyd's, specialty insurance or reinsurance markets.
- Familiarity with delegated authority platforms such as VIPR, Salesforce or equivalent systems.
- Understanding of outsourcing governance and third-party risk management.
- Project, process improvement or change management experience.
- Education & Qualifications
- Degree educated or equivalent professional experience.
- Skills & Experience
Preferred Qualifications
- Insurance qualifications (CII or equivalent) beneficial but not essential.
About SCOR
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