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MERS Specialist (Full Time, Remote)

MetaSource
Remote, USA
Full-time
Mid · 3+ years experience
Remote
$20.00 to $22.75
Discovered 1 months ago
mintrak2Microsoft Office

Full Job Posting

Pay Range

  • $20.00 to $22.75

Schedule

  • Full-time Monday - Friday; 8am - 5pm

Benefits

  • Benefits eligible including Medical, Dental, Vision, Time Off, and 401(k) Retirement plan.

Responsibilities

  • Provides Tier 1 support for MERS-related applications, including troubleshooting issues, assisting clients with system navigation, and escalating complex cases when necessary.
  • Completes MERS Annual Reviews as a third-party auditor, ensuring accuracy and compliance within required timeframes.
  • Collaborates with MERS members to ensure monthly data reconciliation standards are met using the mintrak2 system.
  • Monitors and responds to client requests via the MERS Services email box, providing timely resolutions for application support inquiries.
  • Maintains up-to-date knowledge of process and regulatory changes, as well as MERS guidelines related to MERS requirements.
  • Identifies gaps in member processing and provide recommendations to correct deficiencies related to MERS compliance.
  • Assists with onboarding and implementation of new clients, including initial application setup and troubleshooting.
  • Supports monthly client reporting needs, reviews for discrepancies, and ensuring data accuracy and compliance.
  • Support monthly client reporting needs, ensuring data accuracy and compliance.
  • Requirements
  • High school diploma or GED; 3+ years of experience in mortgage loan processing, servicing, or application support; or an equivalent combination of education and experience.
  • Strong knowledge of MERS compliance requirements.
  • Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred.
  • Experience working with large data sets and performing data reconciliation.
  • Ability to read and interpret documents such as company policies; ability to write reports and client correspondence.
  • Previous experience working with clients/customers in a support or service role.
  • Excellent communication skills across all levels of staff.
  • Proficiency in Microsoft Office, with advanced knowledge of Excel and Word.
  • Employment is contingent upon completing and passing a background check and drug test. MetaSource is an equal opportunity employer.
  • Salary Description
  • $20-$22.75

Requirements

  • High school diploma or GED; 3+ years of experience in mortgage loan processing, servicing, or application support; or an equivalent combination of education and experience.
  • Strong knowledge of MERS compliance requirements.
  • Previous experience in Tier 1 support, application troubleshooting, or a technology-related field preferred.
  • Experience working with large data sets and performing data reconciliation.
  • Ability to read and interpret documents such as company policies; ability to write reports and client correspondence.
  • Previous experience working with clients/customers in a support or service role.
  • Excellent communication skills across all levels of staff.
  • Proficiency in Microsoft Office, with advanced knowledge of Excel and Word.

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