Merchant Relationship Manager - Dubai
Skills
About This Role
About This Role
We’re looking for a Merchant Relationship Manager to build and manage a strong network of merchant partners across categories such as dining, retail, wellness, travel, and entertainment.
This role focuses on expanding our merchant portfolio while ensuring partnerships are aligned with client requirements.
You’ll work closely with merchants and clients to drive adoption, improve offer quality, and maintain long-term relationships.
The role sits within the Merchant Relationship Management team and plays a key part in delivering consistent value across our programs.
Merchant Acquisition & Onboarding
- Generate leads and build a pipeline of potential merchant partners
- Conduct outreach to onboard new merchants across relevant categories
- Negotiate discount structures and offers aligned with client requirements
- Establish and maintain long-term merchant partnerships
- Coordinate onboarding and ensure smooth integration of new merchants
Relationship Management
- Act as the primary point of contact for merchants and clients
- Build and maintain strong relationships to support retention and satisfaction
- Review merchant performance and share updates with stakeholders
- Prepare and communicate regular reports to internal and external teams
Market & Competitor Awareness
- Track market trends and competitor activity across relevant categories
- Share insights with internal teams to improve merchant offerings
Operational Support & Compliance
- Ensure merchants meet business and regulatory requirements
- Resolve issues and manage escalations with a focus on continuity and service quality
What We’re Looking For
- Hold a bachelor’s degree in business or a related field
- Bring experience in loyalty, banking, or financial services environments
- Demonstrate strong understanding of merchant acquisition across dining, retail, wellness, travel, or entertainment
- Communicate clearly and manage relationships with multiple stakeholders
- Negotiate effectively to align merchant offers with client needs
- Work independently and manage priorities across multiple initiatives
- Nice to Have
- Exposure to loyalty program management
- Experience working with international or cross-cultural teams
What Makes You a Strong Fit
- Balance merchant acquisition with relationship management effectively
- Use data and feedback to improve partnerships and outcomes
- Navigate multiple stakeholders while maintaining clarity and alignment
- Take initiative in identifying opportunities and resolving issues
Why This Role Matters
This role ensures that our merchant network continues to grow and deliver relevant, high-quality offers to clients.
By building strong partnerships and maintaining operational consistency, you help strengthen the overall value of our programs.
Why Join Us
- Work across a diverse set of merchant categories and markets
- Collaborate with cross-functional teams and external partners
- Contribute to building scalable merchant partnerships
- Operate in a fast-moving, execution-focused environment
- Gain exposure to client programs across industries
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: www.xoxoday.com Job Function: Customer Service Company Industry/
About The Company
Searching, interviewing and hiring are all part of the professional life.
The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof.
Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together.
Applicants are advised to research the bonafides of the prospective employer independently.
We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.
We also recommend you visit Security Advice for more information.
If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Merchant Relationship Manager - Dubai
Xoxoday · Dubai
About This Role We’re looking for a Merchant Relationship Manager to build and manage a strong network of merchant partners across categories such as dining, retail, wellness, travel, and entertainment. This role focuses
Skills
1 months ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required