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Merchant Relationship Manager
Pluxee
Chennai, IND
Full-time
Manager · 3+ years experience
Hybrid
Discovered 3 weeks ago
Role Overview
The Merchant Field Sales Executive – Farmer – Large Accounts is responsible for managing and developing a portfolio of existing large merchant partners through direct, in-person relationship management.
The role plays a critical part in strengthening the merchant network by driving engagement, increasing benefit usage, identifying commercial opportunities, and ensuring high satisfaction and retention.
Operating through field visits and face-to-face interactions, the Farmer contributes directly to the long-term value of Pluxee’s B2B2C ecosystem.
Full Job Posting
Responsibilities
- Merchant Relationship Management
- Act as the primary point of contact for a portfolio of large merchants
- Conduct regular in-person visits to strengthen trust, loyalty, and collaboration
- Monitor merchant performance (usage, frequency, ticket size) and propose actions to optimize engagement
- Provide ongoing education on new features, digital tools, and consumer-facing opportunities
- Address operational concerns in coordination with internal teams and ensure smooth resolution
- Account Development and Commercial Growth
- Identify upsell, cross-sell, and renewal opportunities across the portfolio
- Support merchant participation in seasonal campaigns, co-marketing programs, and product expansion
- Analyze usage patterns and proactively recommend improvements or activation strategies
- Manage contract renewals and updates when required
- Ecosystem Coordination
- Collaborate with Merchant Marketing to maximize visibility and promotional impact for key partners
- Share merchant insights with Product, Legal, and Customer Success teams
- Ensure merchant feedback is integrated into the continuous improvement of the Pluxee offering
- Assist in planning merchant events, presentations, or local engagement activities
- Sales Operations and CRM Discipline
- Maintain accurate and up-to-date records in Salesforce CRM
- Track KPIs such as merchant retention, portfolio revenue, campaign participation, and satisfaction scores
- Execute regular reporting and activity documentation to support performance analysis and review
- Comply with fiscal, legal, and contractual requirements in all interactions
- YOU ARE A MATCH IF...
- Education:
- Bachelor’s degree in Business, Marketing, Sales, or a related field
- Work Experience:
- 3+ years of experience in B2B account management, preferably in field-based roles
- Demonstrated experience managing large or strategic partners
- Previous exposure to merchant ecosystems, payment platforms, or benefits providers is an asset
- Skills & Certifications:
- Strong interpersonal, problem-solving, and consultative sales skills
- Proficient in Salesforce CRM and Microsoft 365 (Excel, Outlook, Teams)
- Ability to work independently, manage priorities, and maintain strong organizational discipline
- Languages:
- For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
- For local country leadership and management roles, fluency in the local language and English is required.
- For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.
- Working Conditions:
- For global, regional, or area roles:
- Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
- For local roles:
- Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.
- Competencies:
- Client and Merchant Relationship Management
- Salesforce CRM Usage
- Account Development and Growth
- Customer Experience Management
- Contract Renewal and Lifecycle Management
- Customer and Consumer Orientation
- Accountability and Ownership
- Drives Results
- Collaboration
- Adaptability
- Why join Pluxee?
- Join an inclusive team
- Work at the heart of the community alongside 5,000 experts across 29 countries - we embrace diversity and value uniqueness, fostering a workplace where everyone can thrive.
- Turn inspiration into possibility
- Get space to try new ideas, experiment and move the world of work forward as you bring new digital experiences - and moments of connection - to millions of people.
- Make a positive impact
- Touch millions of lives and create meaningful change for people and the world we share, supporting our commitments to diversity, sustainability, and local economies.
- Grow with us
- Get support you need to take meaningful steps in your career, whether you're performing your work/life balance or learning new skills.
Qualifications
- Bachelor’s degree in Business, Marketing, Sales, or a related field
About Pluxee
Payments & Fintech5600 employeesFounded 2022
Global provider of employee benefits and engagement solutions.
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