Merchandiser - GM

At WHSmith Europe our people are at the heart of everything we do. They are the ones that go the extra mile for our customers, the ones that enable our growth. That’s why our Merchandising team is passionate about creating an environment where people can be creative and trailblazing in order to do their best work.

The Merchandiser will manage the flow of stock to our stores to deliver optimal availability, sales and profit. You will also be responsible for reviewing sales profiles and demand to maximise sales and minimise problem stock and complete range analysis to identify opportunities for sales/problem stock optimisation.

Managing weekly and daily store demand for stock allocation

Reviewing weekly forecast profiles, adjusting to reflect seasonality and promotional activity in conjunction with Merchandise Manager

Regularly conducting a root cause analysis into low availability

Reviewing of the delivery performance and engagement with key stakeholders to resolve and communicate issues

Distribution centre and logistics communication & relationship management

Being a key point of contact for store / internal queries

Calculating and creating purchase orders

Supplier liaison & forecasting, including resolving and escalating issues

Working cross functionally with buyers, display planning & operations to ensure range changes and promotions are planned and delivered

Generating performance reports to drive activity to optimise sales and reduce problem stock

Through forecasting and analysis (utilising excel) determining the appropriate stock levels by week, month and season and ensuring settings reflect these targets, review progress, and take necessary actions to ensure KPI’s are achieved

Experience in numerical focused role where in contact with a large amount of data to analyse

Excellent organisational ability and strong attention to detail

Resilient and adaptable in a fast-paced environment

Ability to demonstrate problem solving skills, time management and prioritisation

Someone who leads and develops a positive culture with the team and has good interpersonal skills and great stakeholder management

Hybrid Working Model from home and in the office

4pm Friday Finish

Flexible Working

24 Days holiday, plus your Birthday off, plus Bank Holidays with an opportunity to buy extra days holiday

Family Friendly Leave

Company Pension scheme

Annual Bonus based on company and personal performance

Cycle to work scheme

Staff Discount Card for railway stores (subject to policy)

Celebrating over 230 years, we’re proud to have grown into a globally recognised brand present in over 30 countries – the air of familiarity people love and trust on their journey. As a diverse group of over 6,000 colleagues, we’re all on the same journey to a better business through our commitments to our planet, people and the communities we serve.

Our business operates from two key locations, In a vibrant area of London, close to Aldgate and Liverpool Street Station, while the other is located at Swindon's International Business Park, just off the M4 with excellent transport links and over 100 on-site parking spaces.

For WHSmith Europe, our mission is simple – to create value for our stakeholders by providing a platform for global brands across airports, hospitals, rail stations and other markets. Our operational environment is fast-paced and highly regulated, requiring exceptional standards of maintenance, compliance, health & safety and colleague welfare across every location.

We’re all about creating an inclusive and welcoming workplace where everyone can be themselves and do their best. No matter your background, age, disability, gender, gender expression, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or anything else that makes you, you—you’re welcome here.

We’re also open to flexible working where possible, so if that’s something you need, let’s chat. And if you need any adjustments during the selection process, just let our Talent Acquisition team know—we’re happy to help!