Merchandise Training Partner

About the role

Responsibilities

• Manage training across data platforms and systems with Learning and Development, delivering workshops, e-learning, and blended solutions for suppliers, internal teams, and compliance areas.
• Participate in User Acceptance Testing and maintain operational documentation, training manuals, and supplier platform guides.
• Represent the Merchandise community as operational lead on key projects involving internal teams and suppliers.
• Coordinate onboarding for new team members and suppliers and coach onshore and offshore teams.
• Build relationships with Category Teams, Merchandise Assistants, Learning and Development, and suppliers; communicate system changes and resolve queries within 24 hours.
• Assess training effectiveness through feedback, performance metrics, control checks, and skills assessments.

What you bring

• At least 5 years of experience in Merchandise Operations, Process Improvement, or a related field in the liquor or retail industry.
• In-depth knowledge of merchandise and commercial practices, industry trends, process optimization, risk identification, and claims management.
• Training delivery and content-tailoring capability across diverse audiences; training delivery experience is highly desirable.
• Clear verbal and written communication, professional networking, problem-solving, and change-driving ability.
• Strong leadership and stakeholder management experience, with a pragmatic approach to coaching and team development.

Benefits

• The employer describes hybrid ways of working, brand and partner discounts, wellbeing services, and learning and development opportunities.