Membership Service Representative

The Member Service Representative supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility.

This role delivers excellent service to members, guests, and program participants responding to needs in a helpful, welcoming way while promoting memberships and programs and helping create a positive member experience.

• Provide excellent service to members, guests, and program participants; respond to questions, concerns, and requests in a timely, professional manner.
• Support daily front desk/member services operations, including accurate check-in, facility information, and general member support.
• Conduct interviews and/or tours responsive to the needs of prospective members; promote and sell memberships.
• Develop and maintain positive relationships with members, volunteers, and staff; help members connect with one another and the Y.
• Welcome, connect, and support members and guests by creating an inviting environment and encouraging involvement in Y programs and community impact.
• Handle and resolve membership concerns; inform the supervisor of unusual situations or unresolved issues.
• Maintain cleanliness and organization of the lobby/member service area.
• Maintain physical presence and remain alert; provide visual attention to members/guests and stay aware of surroundings at all times.
• Apply and follow all YMCA policies and procedures related to member services and branch operations.

• High school graduate or equivalent preferred.
• Previous customer service, sales, or related experience.
• CPR/AED and First Aid certifications required.
• Excellent interpersonal, customer service, and problem-solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Basic knowledge of computers and ability to learn membership/program software.
• Must be observant, safety-conscious, and able to react calmly and quickly in an emergency.
• Ability to work a flexible schedule.

The Member Services Representative serves as the first point of contact for members and guests, creating a welcoming and inclusive environment that reflects the YMCA’s mission and values.

This role provides high-quality customer service by assisting with inquiries, registrations, and transactions, while promoting programs and memberships to ensure a positive and engaging member experience.

If you’re friendly, dependable, and passionate about serving others, we encourage you to apply and join a team that makes a positive impact in the community every day.