Membership Coordinator

Job Purpose

Membership Administration

• Support the Membership team with daily administrative and operational tasks.
• Maintain organized and accurate filing systems for:
• Individual member master files
• Membership renewal invoices
• Membership-related documentation
• Ensure all member files are complete and updated, including forms, passport copies, visa pages, photographs, receipts, agreements, and related documents.
• Coordinate with the Membership Manager regarding missing documentation, especially before renewals.
• Maintain records for resigned, suspended, or cancelled memberships.

New Member Onboarding

• Prepare new member welcome packs including:
• Membership cards
• Car stickers
• Bag tags
• Club brochures
• Membership benefits information
• Event or tournament calendars
• Welcome letters
• Ensure onboarding materials are complete and professionally prepared.

Membership Renewals

• Verify membership renewal invoices and supporting documentation.
• Coordinate with the Accounts team regarding pending receipts or payment-related documents.
• Process membership renewal payments through SAP or internal systems.
• Maintain accurate records of renewals and payment updates.

General Administrative Support

• Answer telephone calls professionally and respond to member inquiries.
• Prepare and distribute correspondence, memos, forms, and administrative documents.
• Coordinate office supply requests and collection.
• Provide reception desk coverage when required.
• Handle confidential information with professionalism and discretion.

Event & Communication Support

• Assist with preparing and distributing member communications and updates.
• Coordinate internal updates related to events, member activities, and celebrations.
• Maintain temporary membership records and communicate updates to relevant departments.
• Support event administration and member engagement activities when required.

Standards & Professional Conduct

• Maintain professional grooming, hygiene, appearance, and posture standards at all times.
• Wear the assigned uniform and identification badge as per company standards.
• Deliver excellent customer service and maintain positive relationships with members and colleagues.

Key Skills & Competencies

• Strong organizational and administrative skills
• Excellent communication and interpersonal abilities
• Attention to detail and accuracy
• Ability to manage confidential information
• Customer-focused and service-oriented mindset
• Proficiency in SAP and Microsoft Office applications
• Ability to multitask and work efficiently in a fast-paced environment

& Experience

• High school diploma or equivalent required
• Diploma in Administration, Hospitality, or related field preferred
• Minimum 1–2 years of experience in administration, customer service, or membership-related roles
• Experience within hospitality, leisure, or club environments is an advantage

& Benefits

• Salary: AED 3,000 per month
• Food provided by the company
• Accommodation provided by the company