MEMBERSHIP AND PROGRAM RETENTION COORDINATOR
Skills
About This Role
Who We Are
We are a 70,000 square foot health and wellness facility and a proud part of the LifeBridge Health system, committed to creating a positive, community-driven environment for both our members and our team.
Our center brings together fitness, performance training, and recovery-based wellness services to support a well-rounded approach to health.
For our employees, we offer more than just a workplace; we provide a collaborative, supportive culture where your growth and development matter.
As part of a larger healthcare system, our team has the unique opportunity to contribute to a mission-driven organization focused on improving the health and well-being of the communities we serve.
Employees also enjoy valuable benefits, including a complimentary gym membership and discounts on programs and services, supporting your own health and wellness journey.
If you’re looking to be part of a dynamic, supportive environment where you can make a meaningful impact and be surrounded by a strong sense of community, you’ll find your place here.
About The Role
- As a Sales and Retention Coordinator, Responsible for all aspects of inside membership sales including generating new membership leads, setting and confirming appointments, conducting center tours, presenting rates and following-up,. In addition you will be the contact for all member cancellations with the goal of trying to redirect cancels back into the club again. You will work closely with the Accounts Receivable/Payable Coordinator to ensure all aspects of our Member account management and billing process are being serviced at the highest level. You will also work closely with the Member Services Coordinator in creating ideas for retention opportunities within the club.
Key Responsibilities
- Actively seeks to retain members by engaging them in various club programs, activities and events.
- Responsible for establishing and maintaining a system to track member retention.
- Uses the monthly retention reports to categorize our members into the proper categories for “high and low risk”.
- Responsible for contacting all low and non-users monthly to invite them back into the club.
- Establish and maintain an active, engaging communication plan for new members becoming engaged in programs and events.
- Offers free Fitness Program Evaluations, free Personal training sessions and a free month and other options to get members back into club.
- Develops relationships with new and existing members in order to ensure the success of individual and team sales goals.
- Personal tracking of daily and weekly sales statistics.
- Participates in weekly individual and team meetings. D\\
- Develops individual plan to reach weekly and monthly sales goals.
- Enters new and prospective members into club management software.
- Creates a line of communication with new members to ensure the success of LifeBridge's retention program and works actively to engage all new members within their first 3 months, making sure they are fully integrated into the club.
- Achieve weekly and monthly production goals.
- Meet or exceed sales goal monthly
Requirements
- Education: Bachelor's degree preferred
- Experience: -3 years of sales regarding cold calling and lead generating experience preferred, working knowledge of the fitness field, experience in high delivery customer service field.
- $18/hour plus commission
Who We Are
LifeBridge Health is a dynamic, purpose-driven health system redefining care delivery across the mid-Atlantic and beyond, anchored by our mission to “improve the health of people in the communities we serve.” Join us to advance health access, elevate patient experiences, and contribute to a system that values bold ideas and community-centered care.
What We Offer
*Impact:*
Join a team that values innovation and outcomes, delivering life-saving care to our youngest and most vulnerable patients.
*Growth*
: Opportunities for professional development, including tuition reimbursement and developing foundational skills for neonatal critical care leadership and advanced certification.
*Support:*
A culture of collaboration with resources like unit-based practice councils and advanced clinical education support — improving both workflow efficiency and patient outcomes and allowing you to work at the top of your license.
*Benefits*
: Competitive compensation (additional compensation such as overtime, shift differentials, premium pay, and bonuses may apply depending on job), comprehensive health plans, free parking, and wellness programs.
Why LifeBridge Health?
With over 14,000 employees, 130 care locations, and two million annual patient encounters, we combine strategic growth, innovation, and deep community commitment to deliver exceptional care anchored by five leading centers in the Baltimore region: Sinai Hospital of Baltimore, Grace Medical Center, Northwest Hospital, Carroll Hospital, and Levindale Hebrew Geriatric Center and Hospital.
Our organization thrives on a culture of CARE BRAVELY—where compassion, courage, and urgency drive every decision, empowering teams to shape the future of healthcare.
LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
LifeBridge Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex or sexual orientation and gender identity/expression.
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