Member Success Representative

Qualifications

• 2+ years of customer support experience in a fast-paced, high-touch environment. Concierge and/or healthcare support experience is strongly preferred.
• Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure.
• Meticulous attention to detail. You catch the small stuff that others might miss.
• Strong written communication skills. You’re warm, friendly, and fun to talk to. You bring positive energy to every interaction, and our members should feel excited to hear from you.
• Highly organized and proactive, able to anticipate member needs and go the extra mile to deliver exceptional support.
• Quick to learn and highly adaptable. You welcome new processes and are able to make changes as new developments roll out on the team. You're excited to always learn something new.
• A team-oriented mindset. You're always ready to pitch in and support your team and our members.
• Passionate about transforming the healthcare experience and providing members with empathetic, high-quality support.
• Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it.
• Able to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST

Investors

Cementing the opportunity

Company Philosophies